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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Shovey V Ulster Bank


shovey
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Ok thanks for that info much appreciated. Could you also clarify this point for me if poss, when you r charged £30 do you claim back the full £30 cos I claimed back from Adams store card for late payments of £20 a time and they did refund me an amount stating that this was the difference between their charges and the OFT guidelines of £12, in otherwords they refunded me £8 for every £20 charge. Wot do u think?

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Oh thanks a million ure a cool dude.

 

No doubt I will be in touch again for more help as I am just waiting till wages come in next week to make a claim online aganst Ulster Bank.:lol:

 

They bettr watchout:grin:

 

Chat soon

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You claim back the whole £20 per charge plus interest at the compounded rate they have charged you at, from the date the charge was imposed.

 

Use this compound interest calculator to do this or use the spreadsheet provided by vampiress.

 

Compound interest calculator

Hi noomill060, I've just started a claim against the Northern. What's this about compound rate? I don't understand it at all. I just tried it with the balance of all my charges £2777.00 with an annual rate of 15% ( not really sure if that is the case with the overdraft) and came up with a whopping big balance of over £7,000.00. Does this replace the 8% int. I'm sure i've done this wrong. There's no way, i could have that owed. I have only added on the8% stat.interest to my charges 'cos i didn't know how to do the contractual. My thread is nervous v northern bank

nervous.

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Hi nervous, if thats what it is, thats what you tell them you want back.

 

And yes, if 15% is the rate they charge you on that account, that rate replaces the court rate of 8%. get the Small Claims guide from your local court.

 

It says you may charge 8%, UNLESS the contract states a different % rate.

 

In other words, in your case, you can only claim 15%!

 

:D

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Hi nervous, if thats what it is, thats what you tell them you want back.

 

And yes, if 15% is the rate they charge you on that account, that rate replaces the court rate of 8%. get the Small Claims guide from your local court.

 

It says you may charge 8%, UNLESS the contract states a different % rate.

 

In other words, in your case, you can only claim 15%!

 

:D

noomill060, are you with the ulster or northern. I'm still not sure what the interest is. Do i go back to six years ago, or do i take it on what the northern is charging us now for an overdraft facility?

nervous

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Had a Ulster Bank Account about 3 4 years ago they gave us a hard time and i remember having to pay a lot of charges both on our cheque account and also on our credit card.

Do you think i can start a claim process now i still have most of the ststements

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Had a Ulster Bank Account about 3 4 years ago they gave us a hard time and i remember having to pay a lot of charges both on our cheque account and also on our credit card.

Do you think i can start a claim process now i still have most of the ststements

Hi cg56, yes you most certainly can claim. You can claim as far back as 6 years. All you have to do is to request your 3/4 yrs bank statements by written letter ( read the templates already done in the FAQ) . you have up until 40 days to receive them, if not satisfied, go an estimate of the charges that you are aware of and submit them in your Prelim. letter, again read the template guide, it is all there for you to copy! Any other queries, read my thread nervous v northern, shovey v ulster or lickthewallfatboy v northern ( he won not once but twice and is really helpful, he's helping me a lot as are an awful lot of others) This is a brill site and EVERYONE is so helpful and they really do guide you as well. Try and start your own thread and keep people informed of your progress. Now, go and get them!

nervous.

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Folks i think Shovey may have got settlement but the Ulster Bank use a confidentiality clause as part of their settlement and icorperate into their letter an agreement not to sue them again of course both of these clauses are unenforceable as you and i all know the banks dont want to go to court however when people are offered a full refund under those circumstances they will agree to them because they are so excited about getting their money back that they thought they would never see again so you can see their point in agreeing to these conditions but if it were me i would do the same as we all did with the woolwich tell them we dont agree with their conditions and if they dont allow us to remove them then we will see them in court ! anyway Shovey if you did get settlement good luck well done spend it wisely and dont be a stranger !

if my advice has been of any help to you then please click the scales ! Thank you :D

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