Arc Europe chasing virgin active debt - Threatening Court Action

[slick132]

Jeepers !! They're not making this any easier !!

 

Email back asking them to give you a detailed breakdown of the demand for £318 as you're unable to reconcile their demands, based on the gyms' monthly fees.

 

[Lolo96]

Ok, Just sent that off.

 

How is the £318 relevant anymore as they have already reduced it and have admitted to adding on admin fees. Can I not get this scratched off entirely now?

 

Kind Regards

[slick132]

Hi Lolo,

 

I get what you're saying but I want to see how the £318 was made up, and how they justify it.

 

[Lolo96]

Oh right okay.

 

Thanks a lot.

[Lolo96]

Hello,

 

So they replied stating that they have never held an account for me for a balance of £318 and proceeded to say I have 14 days to provide evidence so they can investigate.

 

I have attached the initial letter I linked at the start of this thread and sent it to them. So we'll see what they say. I am pretty baffled at the way they are handling this, They are either playing dumb or are not on top of things at all...

 

Regards

[slick132]

Great - keep us posted.

 

[Lolo96]

Hi all,

 

So they replied and I am completely baffled at what my position is right now or what to do as what they are saying makes 0 sense to me.

 

I will attach the letter as well but they are basically saying their first letter was in relation to David Lloyds Membership whereas this is in relation to Virgin Active... I was under the impression it was within the same bracket...

 

Let me know what you guys think

 

http://imgur.com/a/cjh7D

 

Kind Regards

[slick132]

Hi Lolo,

 

They refer to "proof you have supplied" being about a David Lloyd gym m/ship. Have you checked the ref. no. they use in each of the demands to see if they've confused your a/c with someone else's DL m/ship.

 

Maybe this explains the different amounts they've been demanding.

 

Or have you been a member of both gyms ?

 

Did you send them some form of "proof" ?

 

Edited April 3, 2017 by slick132

[Lolo96]

Morning,

 

Well I've linked all the letters and from the very first which stated £318 had a different reference number to these recent ones demanding £114 but they was the ones who changed this themselves in addition to the amount they was asking for whilst they was replying to my initial letter regarding the £318... So to me it seems as if they messed up by demanding this amount and are trying to weasel out of it...

 

And yes the proof I sent them was the initial letter from ARC Europe themselves demanding £318 that I linked at the start of the thread

 

Kind Regards

[slick132]

Hi Lolo,

 

Can you email back saying :-

 

I refer to your email of xxdate.

 

The copy letter I sent you dated xxxxxxxx was sent by you to me. It is YOU that are making demands for different amounts regarding different gyms.

 

My membership was with Virgin active and I require that you tell me what amount you are demanding, what gym it's about and how exactly the amount is made up.

 

If you fail to resolve this matter quickly, I will make formal complaints about your collection activity.

 

[Lolo96]

Ok thats done

 

Thanks again

 

What do you think they're up to?

[slick132]

Hi Lolo,

 

I don't think they're up to anything, apart from getting themselves confused between 2 accounts.

 

Once they confirm the amount they say you owe and how it's made up, we can decide exactly what you need to do, or not do.

 

[Lolo96]

Hi,

 

Sthey replied saying that the proof I provided was in the name of Lois xxx and they can't discuss it with anyone else unless she has given authorization.

 

I am her brother and I'm handling this for her just on her CAG account and sorting this out via email for her as well with ARC.

 

I replied telling them this and asking how she can authorize me to continue to handle the matter.

 

To me it sounds like they are looking for any excuse to prolong this so we can just pay them and be done with it as they have never asked for authorization thus far whilst discussing all of these financial matters with me and It has all been from my email since the start...

 

What do you think ?

[slick132]

If you don't provide ARC with her authority for you to act on her behalf, ARC will simply continue to evade answers and issue demands.

 

Either :-

 

1. Get YS to sign a letter of authority addressed to ARC allowing you to act on her behalf in connections and then get them to answer your latest email.

 

OR

 

2. Ignore them from now on.

 

Of the 2 options, #1 is the better and send by post with free Certificate of Posting. Once you've got them to confirm they're charging admin fees, you have better grounds to ignore and/or argue.

 

[Lolo96]

Alright, Thanks a lot Slick

 

The help is much appreciated

[Lolo96]

Hey all,

 

Me again. So my sister rang them and gave me authorization to continue to handle the case for her.

 

I stated who I was once again and referred them to the original email I had sent demanding how the amounts they were requesting was made up and if I did not receive clarification that I would then make formal complaints. I will let you know what their reply is.

 

Hope you are all well nonetheless.

 

Regards

[Lolo96]

Hi all,

the update is they are now proceeding to charge her not only for her Virgin Active Membership but also David Lloyds as she had a membership with them too which she also cancelled via DD and not the appropriate way.

 

 

They are requesting £452 for Virgin Active & £117 for David Lloyds.

 

 

Even I'm in a state of panic at the moment as I am unsure what to do at this point for her as they are continously threatening for court proceedings.

 

 

They once again didnt really answer the question of how the Virgin Active balance was made up only how the David Lloyd balance was and once again the price has changed from £114 to £117.

 

I will link all the letters they proceeded to email me once they realised my sister had granted me permission to handle the case for her. Any help at all would be much appreciated.

 

Letters -

 

Virgin Active: http://imgur.com/a/ax2MV

 

David Lloyd: Edited as personal data left showing

 

Thanks again

 

Kind Regards

Edited April 13, 2017 by slick132
slick :-)

[dx100uk]

ignore they are powerless

[Lolo96]

I've been in back and forths with them for a few weeks now though from what slick has been telling me?

[slick132]

Hi Lolo,

 

If there is an earlier issue with a David Lloyd m/ship, you need to start a separate thread to deal with it separately. Otherwise the 2 issues will become confused.

 

Use this thread solely for the Virgin case.

 

Reply to Virgin saying unless, they tell you exactly how they've arrived at the total they're demanding for the Virgin account, you cannot pay them anything.

 

[slick132]

Hi Lolo and thread re-opened.

 

Someone probably closed thread thinking you'd open the new one for the DL case and not need this one for the Virgin case.

 

Continue to post here for the Virgin case.

 

[Lolo96]

Hey all

 

Just came back to say they gave the debt account back to David Lloyd and I messaged the same last message regarding reporting them to the FCA if they do not break down the virgin debt either

 

 

I haven't had a reply in weeks so I take it they backed off from that side too.

 

Thanks to everyone for the help, You do not understand how appreciative I am

 

All the best

 

Regards

[dx100uk]

that's good news.

 

 

.dx

 

 

 

 

 

 

 

 

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Please help.

[slick132]

Hi Lolo,

 

Sorry to rain on your parade but I'd be surprised if that's the last you here of these isues.

 

The FCA really has nothing to do with gym m/ships so I doubt anyone would back off due to the risk of their involvement.

 

ARC may have backed off but the gym(s) may continue to harass.

 

As said before, if anything further needs to be discussed re the DL gym m/ship, start a new thread so it's not confused with this Virgin gym thread.