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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

HFC - Settlement Figure


laineynic
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well done! :D

 

My Marbles (HFC) complaint has been with the FOS since Jan 08, it has just come to the top of the pile :rolleyes:

 

I will be watching your thread to see how this unfolds, and how they work out your refund/interest ;)

9-1-07 S.A.R - (Subject Access Request) sent:o !! Lloyds and Halifax!

20-1-07 S.A.R - (Subject Access Request) sent Capital One

20-1-07 S.A.R - (Subject Access Request) sent Halifax Card Services

20-1-07 S.A.R - (Subject Access Request) sent Marbles

20-1-07 S.A.R - (Subject Access Request) sent Halifax (Birchave0's sis)

8-3-07 PPI refund Lloyds TSB Loan £1200 + £2900 off loan balance

22-5-07 Halifax *Won* £1025

23-9-07 Goldfish 8k balance written off, £2300 PPI + charges returned, no agreement

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After 2 1/2 years of wrangling and threats of further actio HFC have finally decided to pay back the PPI. We did have to go through the FOS to get anywhere but at least we finally got them to admit it was misold.

 

We don't know the figures yet so I won't organise the party. But we wouldn't have got through it if we hadn't have logged onto CAG.

 

We had paid of this loan, but were able to prove that the PPI was misold.

 

 

 

Cases Won

Capital One £550

GMAC Early Redemtion £1600

PPI Lloyds TSB £580

Lloyds Tsb Bank Charges £1400

Lloyds Tsb Bank Charges £3200 - Ongoing (Hubbys Account)

 

Complaint to Capital One for Harrassment still ongoing with FOS

 

Good result well done when the money is in the bank just post up and I will stick a WON onto your thread title :D

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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  • 1 month later...

We Finally received a offer today from HFC. They have made an offer of £1566. Which they will pay of the outstanding balance of £2660.00

 

About a month ago Hfc rang us with a settlement figure of £1330 50% of the balance remaining. Can we ask for the settlement figure to be taken into account when this money is paid? We were told by the person that rang that the figure would stand for 3 months. We rang and cheked on Sunday and we were told that if we pay the account of in th next 3 months we will only have to pay £1330.00.

 

Are we bring cheeky in asking for the settlement to be taken into account. This would mean we could clear it in full and have a small amount left.

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I think they can only offset against the balance if the account is in arears.

Ask for the money to be paid back to you, not the acount. Then consider you options regarding offering a full and final offer.

 

Was this a loan or a credit card?

9-1-07 S.A.R - (Subject Access Request) sent:o !! Lloyds and Halifax!

20-1-07 S.A.R - (Subject Access Request) sent Capital One

20-1-07 S.A.R - (Subject Access Request) sent Halifax Card Services

20-1-07 S.A.R - (Subject Access Request) sent Marbles

20-1-07 S.A.R - (Subject Access Request) sent Halifax (Birchave0's sis)

8-3-07 PPI refund Lloyds TSB Loan £1200 + £2900 off loan balance

22-5-07 Halifax *Won* £1025

23-9-07 Goldfish 8k balance written off, £2300 PPI + charges returned, no agreement

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  • 1 month later...

We received notification on Tuesday this week from HFC. They have cleared the balance on my husbands loan and the balance remaingin will be sent to us. I am amazed because I never thought they would agree to our terms.

 

I hve gined a little faith in they sytem this week.

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  • 3 months later...
  • 3 years later...
Received a letter this week from the Solicitors Regulation Authority, basically they do not feel that Weightmans have acted inapropriately, "

 

Hi do you still have a copy of this letter please? It would be very useful to me, I am trying to expose y HFC - I reported Weightmans to the SRA and a year before you wrote to them they found that Weightmans had breached the rules - so to write to you a year later stating that they do everything properly is completely wrong.

If you could possibly send me a copy of that letter i would be extremely grateful.

Many thanks.

Edited by ims21
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  • 3 weeks later...
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