Dw gym cancellation problems

[jwozza]

Hi Guys

 

 

I'm having problems with DW gym nothing to major at the moment but was hoping for some advice before things get taken further.

 

 

I have been a member with DW since September 2016 on a 6 month minimum term contract which finished with my last payment on 01st February 2017. I phone them today to make a cancellation request to which I was told that's fine but your last payment will be 1st March to which I queried why? They then explained that within the T&C's of the contract you must give 30 days notice to cancel.

 

 

On not knowing the exact T&C's of the agreement I wasn't aware of this notice period, considering I haven't attended the gym since the beginning of December and due to the very poor standards from DW I am very reluctant to pay this final amount as I am out of my minimum term and I have now cancelled my direct debit so they are unable to take this amount.

 

 

The outstanding amount will be £35 and I'm just wondering if this is worth fighting against and not paying for a service that I have not used or been using in the last 3 months. Also should I go to the gym directly and get written confirmation of my cancellation?

 

 

Any help would be much appreciated!

[dx100uk]

well they don't do court

just send scary DCA letter s

and they can be ignored too

they are not bailiffs!!

 

 

if you were not happy with the situation because it was poor equipment etc...

i'd not be paying no

[jwozza]

Cheers for the reply!! That's what I'm thinking the service has always been poor considering memberships are usually £30 a month or more and with this £35 charge due to not giving a months notice I just feel its a way for them to finally extort me of a bit of money before I leave and for the sake of the amount will they really try to take me to court over it I know the chances would be very slim just needed a second opinion so cheers!!

[slick132]

Hi Jwozza and welcome to CAG

 

It doesn't matter if you used the gym or not; or if you liked the gym or not.

 

If you want to cancel after the initial minimum 6 months m/ship, you need to give a month's notice, pay a final fee and THEN cancel the DD mandate. See the guide here - http://www.consumeractiongroup.co.uk/forum/showthread.php?452671-Cancelling-your-Gym-Agreement-Get-it-right-!(1-Viewing)-nbsp

 

If you haven't done this, you need to offer DW a final fee for the cancellation period. Read other threads here and you'll find a letter offer a month's fee for just 14 days - the letters will be mainly for Harlands and Xercise4Less cases but you can adapt as necessary.

 

I suggest you need to offer to pay what you owe first (one final month's m/ship fee). After they refuse to accept your offer, you can tell them to go take a hike !!

 

If I can find a draft you can adapt, I'll post you a link.

 

[slick132]

You can adapt and use this draft - http://www.consumeractiongroup.co.uk/forum/showthread.php?473717-Fit4Less-and-Harlands&p=4990040&viewfull=1#post4990040

 

Get a free Cert of Posting from the PO when you send it to DW Head Office :-

 

Dave Whelan Sports Limited

Whelco Place, Enfield Street Industrial Estate,

Pemberton, Wigan, Greater Manchester, WN5 8DB

 

[jwozza]

Thanks for the reply Slick!! Going to take your advice and send the letter and offer a final payment of £30. Like you said if they don't accept it then that's there problem! Would it be worth while taking a letter into my local DW gym and getting it signed by an employee or shall I just send it to head office recorded delivery?

[slick132]

Head Office is probably best using the address I gave above.

 

Used RM Signed For delivery (Recorded Delivery) if you want, or just get a free Cert Of Posting at the PO when you send the letter.

 

Keep us informed ...................