Lucycat vs. MBNA (Alliance & Leicester)

[Lucycat]

SAR went off on this one on the 17th Oct and was acknowledged on the 24th - this morning we've received statements, the return of the SAR cheque and a goodwill offer of £295 - woo!

 

Nice to see they're taking it seriously (and nice to get the SAR cheque back at this stage - bless!) - full charges total is £575, and I'm biting the bullet and going after contractual interest on this one.

 

Have fully instructed the bloke (another of his accounts) and he'll be giving Gavin Theobald a ring to try and jolly this along - it'd be lovely to not have to take one of these to the wire!

 

The only sticking point at the moment seems to be that MBNA want to pay the refund directly to the DCA managing the debt, whereas we need it back directly so it can be divided equally among creditors by CCCS. Will be attempting to point this out later & stressing that we're sure DLC would appreciate the same courtesy when it comes to the application of further bank charge repayments - they didn't seem to mind when the Halifax refund money arrived!

 

I know there's been some discussion on this already (payment method), so will update how we get on - and if all else fails the Prelim plus contractual is ready to roll and will be hitting the post later this afternoon.

 

Lucy.

[Lucycat]

Well, over two days we've left no less than five messages for Gavin Theobald, who once was on another call, once at lunch, once in a meeting, and twice has gone home for the day. All with a contact number, all with account details, and not a single call back. It strikes me that either Gavin Theobald is the hardest-working man in the company, or anyone asking for him is automatically marked out as a PITA and directed straight to the fob-off department.

 

Prelim with additional ranting going out in the morning - let's see how fast they reply when they see we're going for the charges plus contractual interest...

 

Lucy.