CMS totally messed up .

[Craigw1979]

let's start at the beginning.

 

CMS took over the case in February 2016 ,

I cooperated with them fully and paid the amount I was told .

 

I informed them that as from April 2016 I was being made redundant I sent proof as requested.

Since then I have had nothing but trouble.

 

For a few months I didn't work and relied on my wife's income .

Now as I didn't send them this in writing as to how I was supporting myself (I was unaware I needed to).

the case defaulted back to my previous income therefore accruing arrears.

 

Between April and October I spoke 5 different case workers who all assured me they had updated my records and everything would be sorted out.

All to no avail .

 

Finally after asking to complain and speak to a manager I got a case worker to stay on my case .

I started working again in September and informed them of this .

 

I spoke to them again in December as they hadn't received my payslips so I resent them.

Then to my surprise in February payslip they have taken 40% of my wages .

 

After speaking to them again I was told she had been to busy to adjust my payments they had applied a deduction of earnings.

She informed me there is nothing she can do about this and they will continue to take 40%.

 

what can I do I'm at my wits end.

They say iam in 10k worth of arrears from 2004 as my ex wife says I didn't pay for 4 years

lucky enough I always paid via bank I have sent sar form off to hopefully prove this.

[letdownfather]

Hi, just recently found this support group called NACSA - they deal purely with CSA/CMS errors etc, having endured 4 years of hell from the CSA. I would suggest you google them & see whether they can advise you what to do.