Delayed flight compensation advice, please?

[BunnyGee]

My wife and I booked a flight to Vietnam, with Vietnam Airlines (through a broker).

 

Less than 24 hours before, we were telephoned by the broker to say the flight would be delayed by around 8 hours as was the incoming flight from Vietnam by their Airline, upon which we would be departing.

 

This threw pre flight and post flight travel arrangements into chaos, at such short notice, but there was nothing to be done to prevent that, so we just got on with it.

 

As our arrival was delayed by just shy of 9 hours, I understand we can claim compensation.

 

Vietnam Airlines have a London office so I emailed my claim to them but they have not replied.

 

Accordingly, I've decided to post them a hard copy of my complaint and compensation claim.

 

Do I need a "Proof of Delivery" or is a "Proof of Posting" slip sufficient, please?

 

Thank you.

[martin2006]

I would send it signed for but if already sent then proof if posting receipt from PO Counter is ok

[BunnyGee]

I would send it signed for but if already sent then proof if posting receipt from PO Counter is ok

 

I don't understand your answer, sorry.

 

I haven't posted it yet. I'm going to post it to their London office, tomorrow.

 

I have emailed it to their London office but have had no acknowledgement.

 

Do I have to send it "Recorded" (signed for) or is "Proof of Posting" (which I believe is a free service) sufficient to commence the claim?

 

Thanks

[martin2006]

If its signed fir you can track that it has been received, simple proof of posting is just that, proof that you sent it, not that they received it.

 

Persinally i would use signed for for this

[BunnyGee]

If its signed fir you can track that it has been received, simple proof of posting is just that, proof that you sent it, not that they received it.

 

Persinally i would use signed for for this

 

I thought as much but was hoping to save the cost of the Recorded Delivery charge.

 

But I guess you're right. For the sake of a few bob, it could delay the claim considerably if they deny receipt of it, I suppose.

 

Thanks for confirming that.

[martin2006]

Sorry if a typo confused you

[leonmassey]

Honestly doesn't matter, the airline will ignore and delay until you send them a letter before action giving them 40days to respond.

[AndyOrch]

The following should give you some guidance what another poster did....

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?466509-EasyJet-small-claims***Resolved***

 

Regards

 

Andy

[BunnyGee]

OK, so I emailed my claim - which they ignored.

 

So I sent it Recorded Delivery and they immediately emailed me back to say that they agree to paying the delayed flight compensation I have claimed "as a goodwill compensation".

 

They asked me to sign to say I agreed to accept their offer and also provide them with proof of identity, bank account details etc., each of which I did, for which they acknowledged receipt of and at which time they confirmed they would be processing my payment.

 

After my deadline to them expired, I brought this to their attention and said if you don't pay me, now, I shall be left with little option other than to pursue the claim legally.

 

They have replied to say they require to get a couple of internal signatures, approving the payment, before it can be made and this might take "1 month, or so".

 

How, if at all, can I hurry them up?

 

Thanks, everyone.

[BazzaS]

After my deadline to them expired, I brought this to their attention and said if you don't pay me, now, I shall be left with little option other than to pursue the claim legally.

 

They have replied to say they require to get a couple of internal signatures, approving the payment, before it can be made and this might take "1 month, or so".

 

How, if at all, can I hurry them up?

 

Thanks, everyone.

 

Options:

1) Your deadline has expired. Issue the claim, or

2) Point out the deadline has expired. Point out they could (if their processes allowed it, which is their problem not yours!) have paid you before the deadline expired.

Point out that a BACS payment can reach your account the same day ; again, if they feel this isn't something their company can do, that is their issue, and their company will end up having to pay for the claim issue too.

Give them a new deadline, but a VERY short one, within which to make a BACS payment. After all, they have agreed the payment needs to be made, so their issues are administrative only.

If the sum agreed doesn't reach your account on the day you have set as the deadline, submit your claim first thing the next morning.

[BunnyGee]

Thanks, BazzaS.

 

Wonderful advice.

 

I'll do as you kindly suggest and let you know how I get on.