RBS 35 Additional Questions After PPI Calim

[Chefmarcus]

RBS have acknowledged by complaint

 

 

however they have asked 35 questions and given me 4 days to answer.

 

 

The questions are all financial, employment, medical and status related and refer to 1997.

 

 

I ma afraid I don't really have answers for the majority and therefore I am seeking opinions or information about the possible outcome should I not be able to provide the information they require.

 

 

I would appreciate any help or advice that is available.

[dx100uk]

use this if you must send them anything

http://www.financial-ombudsman.org.uk/publications/technical_notes/ppi.html

 

 

how did you initiate the original claim

by a speculative letter?

 

 

tell us the full story please

 

 

dx

[Chefmarcus]

I don't do PPI or so I thought

 

however, I found that during a period of stress related illness,

I had in fact had it added to a credit card either without my knowledge or because it was packaged.

I submitted an FOS questionnaire

 

So far I have received one acknowledgement letter,

3 text messages and yesterday a phone call.

 

The call handler wanted to ask questions over the phone, I was reluctant to do this and asked for letter.

 

I received the letter today and it has 35 questions all related to 1997.

I am going to struggle to answer these.

 

The request is that they have a response by Monday the 7th which is 4 days away.

They have also included a telephone number for this but no e-mail.

 

I am worried that should I not respond in time they will proceed with the limited information they currently hold.

[dx100uk]

I would never be filling in a bank questionnaire and IMHO

that's what the FOS one is there for.

 

 

did you sar them first

and workout what you should get ?

[Chefmarcus]

It was the FOS questionnaire that I submitted.

[mightymouse_69]

It was the FOS questionnaire that I submitted.

 

They are asking the questions to help answer your complaint. Some people are slightly suspicious - but its standard practice.

 

If you don't provide any more information, they'll just answer your complaint using the information they have. If your complaint isn't upheld and you go to FOS, they'll be asking the same questions.