It was the FOS questionnaire that I submitted.

I don't do PPI or so I thought however, I found that during a period of stress related illness, I had in fact had it added to a credit card either without my knowledge or because it was packaged. I submitted an FOS questionnaire So far I have received one acknowledgement letter, 3 text messages and yesterday a phone call. The call handler wanted to ask questions over the phone, I was reluctant to do this and asked for letter. I received the letter today and it has 35 questions all related to 1997. I am going to struggle to answer these. The request is that they have a response by Monday the 7th which is 4 days away. They have also included a telephone number for this but no e-mail. I am worried that should I not respond in time they will proceed with the limited information they currently hold.

RBS have acknowledged by complaint however they have asked 35 questions and given me 4 days to answer. The questions are all financial, employment, medical and status related and refer to 1997. I ma afraid I don't really have answers for the majority and therefore I am seeking opinions or information about the possible outcome should I not be able to provide the information they require. I would appreciate any help or advice that is available.