BAYV replaced faulty new tv with one worth <£100?

[diddysan]

Very unhappy.

 

I cannot reach your complaints team so I'm tweeting you and using Facebook too

 

Monday morning I will be contacting the FCA and possibly the ombudsman.

 

We had the optica 7042c,

primarily for the screen response time (8ms 100hz) as I'm a gamer,

cash price on this is £897.99 (£1558 total with interest).

 

With this we had the all sorted (cash £270 total £470) and EPS insurance premiums (£280)

both of these covers we never asked for.

 

when our TV broke we were shocked that we had cover.

The TV was found to be not fixable - you told us you're replacing it.

 

The TV we have received is second hand and unacceptable

I would Value it between £50-£100

the screen refresh rate is no good and I get serious motion blur now.

 

I feel like I'm being ripped off

I do not expect to pay an extra £750 for cover,

especially cover i did not ask for,

to get a second hand piece of junk.

 

Your t&c's state that a TV of similar age and specifications would be provided

if my TV was from the valueline range, it was not, not at £900 before interest.

 

P.s I will be posting this to my wall and keep re-posting to various pages

and sites periodically until I feel this has been resolved.

I very annoyed that you would try to take me for a fool.

 

Anybody have any idea about buy as you view insurance and warranty policy?

 

We were given extended warranties and insurance without permission from ourselves,

TV broke down with nine days left so feeling OK about that.

 

The problem is they have replaced our £900 TV with a second hand refurbished set that I would not pay £100 for.

 

They say they replace with similar spec but I picked the old set for the screen response time and this replacement doesn't come close.

[dx100uk]

for what you have paid for the reclaimable insurance

you could have purchased the tv new from a shop,

 

 

quite honestly

I would go into the store and CANCEL the agreement

if you only signed it 9days ago

you are entitled to cancel the whole thing

without any reason within 14days

under the Consumer rights act.

 

 

dx

[renegadeimp]

AND get your money back

[diddysan]

sorry i didn't iterate very well,

 

there was 9 days left on the extended warranty

(called all sorted, also unsolicited but convenient atm)

 

I have nearly finished paying, to a total of £2300 for a £900 TV

 

I'm still paying, so still insured by their compulsory insurance.

 

they replaced TV with a used refurbished TV from their valueline range

 

concusion: I have paid £2300 for a £100 TV

[dx100uk]

well there you go we take you onboard

and get clarification

shame you've made a bit of Pratt of your mass campaign elsewhere on the internet....

 

 

we have a bayv rep here but they've not bothered to help in a year now.

 

 

I suggest you put in a reclaim for the insurances/extended warranty

and use that money to buy a new TV.

 

 

then p'haps email the CEO,

and complain directly.

when did you take this agreement out?

[diddysan]

well there you go we take you onboard

and get clarification

shame you've made a bit of Pratt of your mass campaign elsewhere on the internet....

 

we have a bayv rep here but they've not bothered to help in a year now.

 

I suggest you put in a reclaim for the insurances/extended warranty

and use that money to buy a new TV.

 

then p'haps email the CEO,

and complain directly.

when did you take this agreement out?

 

3 years ago. I've just had responses of twitter and Facebook. Gave them the details.

 

Also told them

"You want me to keep a 100 pound tv I want the appropriate refund including the interest."

 

I have kept to the facts.

And also apologised to my friends on Facebook about how much they will see the message if they don't resolve it.

 

As far as I can see this is the only card/power I have, social media.

 

I will argue I do not think I'm being a Pratt,

I am outraged which can look similar.

 

I have extensive experience in hospitality and catering industry from chef to reception, and the one thing I know Is reputation is important. It can break an organisation.

 

You CEO and reclaim on thier warranty/insurance ideas, sound like a good way forward. Let's see what thier social media PR types come up with and then go with that.

[dx100uk]

it would be great if shaming them on social media works

sadly they've been carpeted by almost every authority that issupposed to regulate and issue guidelines they should adhere too..

 

 

and there practices ar sadly exactly the same .

 

 

yes reclaiming is the way to go.

hit them where it hurts

their pockets.

 

 

dx