Very unhappy.
I cannot reach your complaints team so I'm tweeting you and using Facebook too
Monday morning I will be contacting the FCA and possibly the ombudsman.
We had the optica 7042c,
primarily for the screen response time (8ms 100hz) as I'm a gamer,
cash price on this is £897.99 (£1558 total with interest).
With this we had the all sorted (cash £270 total £470) and EPS insurance premiums (£280)
both of these covers we never asked for.
when our TV broke we were shocked that we had cover.
The TV was found to be not fixable - you told us you're replacing it.
The TV we have received is second hand and unacceptable
I would Value it between £50-£100
the screen refresh rate is no good and I get serious motion blur now.
I feel like I'm being ripped off
I do not expect to pay an extra £750 for cover,
especially cover i did not ask for,
to get a second hand piece of junk.
Your t&c's state that a TV of similar age and specifications would be provided
if my TV was from the valueline range, it was not, not at £900 before interest.
P.s I will be posting this to my wall and keep re-posting to various pages
and sites periodically until I feel this has been resolved.
I very annoyed that you would try to take me for a fool.
Anybody have any idea about buy as you view insurance and warranty policy?
We were given extended warranties and insurance without permission from ourselves,
TV broke down with nine days left so feeling OK about that.
The problem is they have replaced our £900 TV with a second hand refurbished set that I would not pay £100 for.
They say they replace with similar spec but I picked the old set for the screen response time and this replacement doesn't come close.