Moorcroft & Mrs P's halifax Credit card account

[phatram]

Letter just arrived from Moorcroft for Mrs P asking her to get in touch about a personal matter. she will be ignoring this and waiting for the next letter.

 

 

The only thing she has outstanding is a bank account O/D which is made up of charges and interest on charges which we were in the process of reclaiming years ago.

[SabreSheep]

Continue to ignore unless a N1 claim form comes through.

 

Make sure all letters are opened and filed away safely

[phatram]

It's Mrs P's Halifax Credit card account, which she was stopped from using by the bank

and which, as far as she's concerned, was paid off in full at the local Branch last year before we moved house.

 

 

Mrs P rang the Halifax and was put through to Moorcroft.

She was told it would be returned to Halifax and she is waiting for the Halifax to contact her.

 

 

When we moved house the balance was zero, although she did not physically close the account as Halifax had restricted its use.

I do know there are a number of late fees on this account.

[dx100uk]

so Halifax still own it and are listed as moorcrofts client.

 

 

dx

[phatram]

I assume so. I do know there was a nil balance on this card before we moved so I would love to know where a "debt" of over £200 has come from in 9 months.

[dx100uk]

moorcrofts letter will state their client

[Bazooka Boo]

Shallowfax's own fees & charges no doubt, another admin error, and I can see as a GOGW it being written off, muppets!

[phatram]

I would like to say a big "thanks" to the Halifax for sorting the problem in Branch today. I received compensation for the inconvenience caused and a wavering of all charges that had been applied to the account. Very competent staff member who went out of her way to help.

[Bazooka Boo]

Excellent news well done, if only all of their staff could be as pleasant and well trained.