Hi,
Just received the following answer to a letter I sent to Littlewoods re Minimum Payment Charges,
Dear ***** **********
I am in receipt of your request for administration charges on your account to be cancelled .
These charges were applied as the minimum payment, shown on your statements, has not been made every 28 days as required. I am therefore unable to cancel the charge.
It is in your best interests to ensure that the correct payment is made on a regular basis to avoid further charges being made.
Kind Regards
***** *********
Arrears Collections Manager
My answer is as follows,
Dear ****** ********
Thank you for your prompt reply but I question whether you actually read my letter?
I have NOT missed any payments, I HAVE made a payment each month, admittedly one was late in Nov 2020 even though I had paid twice in Oct 2020.
I am NOT behind with payments, my payments are NOT late and if you continue to add unlawful charges to my account and refuse to refund me ALL of these erroneous charges you will leave me with no alternative but to take legal action against you.
Regards
****** *********
Problem is it won't send.
Anyone got email address for the arrears collections manager at? Thanks in advance
Littlewoods
Sandringham House
Sandringham Avenue
Chelmsford CM92 1LE
0800 092 3444
Monday - Friday 8am - 8pm,
Saturday 8am - 6pm and Sunday 9am - 4pm