JD Willaims Fees - Please Help

[ascowie]

Hello,

many moons ago I opened a JD Williams account,

everything seemed fine until I opened up my account to have a wee look in,

it seems I pay £89.96 per month Direct Debit,

A few months ago I noticed that I should have my balance about cleared now.

 

NO! Im still due them over £1500,

I went back into my account and found the had been taking off £60ish in Admin charges,

so I called them up and asked why this was happening,

 

 

they said its standard admin fee's as I get the goods cheap,

I said cheap, thats rubbish I only buy from you for the convenience.

That was really the end of the call.

 

Now I spoke with the bank and they said this can't be right and try and investigate this.

 

So far I cant seem to find help.

 

Is there anyone out there that can point me in the right direction

as this cant be legal, also I never signed an agreement with them.

 

PLEASE HELP ME

 

Andy

[Conniff]

I've moved you into the Retail Subforums:- Mail order catalogues section. You will get more help in here.

[Old Cogger]

could SAR them and get all the account details cost £10.00 for SAR purposes only?

 

Hello, many moons ago I opened a JD Williams account, everything seemed fine until I opened up my account to have a wee look in, it seems I pay £89.96 per month Direct Debit, A few months ago I noticed that I should have my balance about cleared now.

 

NO! Im still due them over £1500, I went back into my account and found the had been taking off £60ish in Admin charges, so I called them up and asked why this was happening, they said its standard admin fee's as I get the goods cheap, I said cheap, thats rubbish I only buy from you for the convenience. That was really the end of the call.

 

Now I spoke with the bank and they said this can't be right and try and investigate this.

 

So far I cant seem to find help.

 

Is there anyone out there that can point me in the right direction as this cant be legal, also I never signed an agreement with them.

 

PLEASE HELP ME

 

Andy

 

 

To be honest the goods are cheap BUT they charge a lot for them, I have sent back shoddy goods on many occassion

[dx100uk]

std admin fee or interest?