Santander Current Account - Not Charged After Recieving Purcahse

[Eskimo_Joe]

I bought a pair of unnecessarily expensive sunglasses because I felt like treating myself.

 

At first, I put my order in and my available balance updated from 254 pounds to 74 pounds.

 

 

I wait a couple of days, after contacting customer support about an issue I had involving the status of my order, and if I could amend it, and my balance is still the same as above. There was no record of my payment being refunded in the message from customer support.

 

1 Day after this contact, and now after receiving my purchase, my current balance had not changed from 254, but my available balance had went back up to 254 pounds. Does this mean I have not been charged? Have I been refunded?

 

I'm writing this because I have no knowledge of delayed payments, and am worried that I'll have to keep a close eye for a random payment.

 

There is also no notification of a transaction taking place in my transaction history for my online banking page.

 

I'm 17, and this was a gift to myself, and I'm now worried that I'll be charged a couple of months down the line and forced into overdraft. Any help or knowledge on this kind of situation would be extremely appreciated. I have no general knowledge on consumer rights or whatever this whole situation involves. I just want to know if I'll be charged sometime soon because this has never happened before.

 

Edit: Also, almost every transaction I've done that was done straight through the bank and not Paypal, was removed instantly. This purchase was made with my debit card, not through paypal.

Edited April 6, 2016 by Eskimo_Joe
Forgot to mention

[AndyOrch]

Hi Eskimo_Joe and Welcome to CAG

 

It would indeed signify that payment has not been taken.....contact your Bank and the supplier and query the payment/transaction....as it will come back eventually.

 

Regards

 

Andy

[martin2006]

It can take upto six months to go from your account.

I would firstly call your bank and check if there are any outstanding pending transactions and also if the transaction which initially appeared has been refunded or returned for any reason

[Eskimo_Joe]

Thank you for your responses so quickly! I will contact my bank and ask them if there are any outstanding payments through their support system.

[martin2006]

They should be there 24/7

[Eskimo_Joe]

I've checked my a part of my online baking titled "View pending payments and transfers", and there is nothing there, there's also nothing in my transaction history going to the sunglasses company either. The company that makes the sunglasses is Luxottica. I've contacted the bank just in the case of an error.

[martin2006]

Sometimes and this only seems to happen with tesco pay at pump but might happen elsewhere, a small amount is debited, say a £1 until the full amount is taken upto 3 days later.

Keep an eye on it but remember that a company can take up to 6 months to request the payment

[Eskimo_Joe]

Will do! Thank you for your help!