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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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millymollymoo V goldfish


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My bet is that he'll state intent to defend, and string it out another 14 days, then settle in full.

If I'm right, I bagsy the G.M. kisses !!

Deal or no Deal ? ;)

 

Hello bill and tamadus.....we have a reply to my LBA .... kisses :) if he settles in full after my reply to this as he has 8 days left till deadline.

 

He has upped his offer: full charges + 8% stat and has stated this as his reason to not paying contractual rate:-

 

Please note: interest is calcualated at 8% from the date of the first charge, XXXX 2002:this is the maximum award of interest that acourt of law would offer in regards to your claim.

 

I am rejecting in full with this paragraph added to my origiinal rejection letter:

 

In reply to your suggestion that 8% interest you have calculated as being the maximum award of interest that a court of law would offer in my claim you are factually incorrect in your assumption, as being that contractual (compound) interest is mentioned in your terms and conditions, quote

‘ we calculate your interest based upon your average daily balance since your last statement date. We start charging interest from and including the date of each transaction and on all other amounts from and including the date they are added to the account. We add this interest to your account on the statement each month. We then charge the relevant standard rate of interest on the whole balance. This means that you pay interest on interest(‘compound’) until you make your minimum payment………….’ and the fact is that it is states in law that contractual interest applies and can be claimed if it is in the agreement between the claimant and defendant. Regarding the award of statutory 8% interest is that it applies in debt claims where the rate of interest was NOT set out in the contract in the first place and is therefore awarded for the defendants use of the the claimants money, which as you state compound (contractual) in the contract, then the contractual rate applies in my claim.

 

 

What do you think and please help amend the above if you believe I had waffled on a bit:)

Oh and he also keeps ignoring that I want settlement by cheque and keeps saying it will be paid into my account which is closed:mad:

Milly X:)

CAPITAL ONE (O/H!): Won £1864.63 including contractual :D

GE MONEY: WON £266.00

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Hello bill and tamadus.....we have a reply to my LBA .... kisses :) if he settles in full after my reply to this as he has 8 days left till deadline.

 

He has upped his offer: full charges + 8% stat and has stated this as his reason to not paying contractual rate:-

 

Please note: interest is calcualated at 8% from the date of the first charge, XXXX 2002:this is the maximum award of interest that acourt of law would offer in regards to your claim.

 

I am rejecting in full with this paragraph added to my origiinal rejection letter:

 

In reply to your suggestion - that the 8% interest you have calculated is as being the maximum award of interest that a court of law would offer in my claim - you are factually is incorrect. in your assumption, as being that Contractual (compound) interest is mentioned in your terms and conditions, quote

‘ we calculate your interest based upon your average daily balance since your last statement date. We start charging interest from and including the date of eachtransaction and on all other amounts from and including the date they are added to the account. We add this interest to your account on the statement each month. We then charge the relevant standard rate of interest on the whole balance. This means that you pay interest on interest(‘compound’) until you make your minimum payment………….’ and The fact is that it is states in law that contractual interest applies and can be claimed by either party to the contract if it is in the agreement between them. the claimant and defendant. Regarding The award of statutory 8% interest is that it applies in debt claims where the rate of interest was NOT set out in the any contract in the first place and is therefore awarded for the defendants use of the the claimants money, which . As you state compound (contractual) in the contract, then the contractual rate applies in my claim.

 

Please also be aware that I demand payment by cheque, and payment by any other method will not be considered as having been made at all.

I trust you will consider that further delay with this is neither cost-effective nor viable.

 

 

 

 

What do you think and please help amend the above if you believe I had waffled on a bit:)

 

 

Oh and he also keeps ignoring that I want settlement by cheque and keeps saying it will be paid into my account which is closed:mad:

 

 

Milly X:)

 

 

 

 

Just trying to earn my breakfast - I suggest pruning out the green stuff, and adding the red stuff, Milly. But pick 'n' mix as you wish - they're just my suggestions. But even as it stood, it got the point across.

 

HTH

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Both version look ok to me :D

 

go nail their ***** to the wall Milly

 

Sometimes I find it difficult to believe we place our financial trust in such arrogant people who dont even understand the law as it applies to them.

 

Just for their benefit I'll repeat an old cliche. IGNORANCE IS NO EXCUSE in the eyes of the law.

Alliance & leicester:Settled 8/9/06 http://www.consumeractiongroup.co.uk/forum/alliance-leicester-successes/19700-tamadus-l.html?highlight=tamadus

Capital One:Settled 22/9/06 http://www.consumeractiongroup.co.uk/forum/capital-one/16644-tamadus-capital-one.html?highlight=tamadus

MBNA 2 accounts:Settled 22/9/06 http://www.consumeractiongroup.co.uk/forum/other-institutions-successes/13831-tamadus-mbna-i.html?highlight=tamadus

Smile:Settled 15/11/06

Egg Card:S.A.R - (Subject Access Request) sent 2/10/06

GE Money:S.A.R - (Subject Access Request) sent3/8/06 LBA sent 26/9/06

Abbey:ERC prelim sent 14/9/06. LBA sent 2/10/06. Now it's getting interesting so keep watching

Barclaycard:In criminal default watch this space

Lloyds TSB:In criminal default watch this space

 

If my comments have been useful please click the scales and let me know.

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not really but I reckon they will collapse about 10 minutes before a court hearing. Goldfish as we all know have an attention problem and they wont realise until that late that Milly means business. :rolleyes:

Alliance & leicester:Settled 8/9/06 http://www.consumeractiongroup.co.uk/forum/alliance-leicester-successes/19700-tamadus-l.html?highlight=tamadus

Capital One:Settled 22/9/06 http://www.consumeractiongroup.co.uk/forum/capital-one/16644-tamadus-capital-one.html?highlight=tamadus

MBNA 2 accounts:Settled 22/9/06 http://www.consumeractiongroup.co.uk/forum/other-institutions-successes/13831-tamadus-mbna-i.html?highlight=tamadus

Smile:Settled 15/11/06

Egg Card:S.A.R - (Subject Access Request) sent 2/10/06

GE Money:S.A.R - (Subject Access Request) sent3/8/06 LBA sent 26/9/06

Abbey:ERC prelim sent 14/9/06. LBA sent 2/10/06. Now it's getting interesting so keep watching

Barclaycard:In criminal default watch this space

Lloyds TSB:In criminal default watch this space

 

If my comments have been useful please click the scales and let me know.

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Thanks bill and tamadus.

 

I am hoping he will cave before N1 time;) but am prepared to fight:D

 

Hes nearly there another £185 and its a :D deal!

 

Milly x:)

 

P.S thanks bill for the amendments!!!!!

CAPITAL ONE (O/H!): Won £1864.63 including contractual :D

GE MONEY: WON £266.00

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My Letter received Wed 24th at their office!! Roll on next Thursday as thats the day I am going to file:D allowing him a extra two post days ....being nice!!!

 

Milly X :)

CAPITAL ONE (O/H!): Won £1864.63 including contractual :D

GE MONEY: WON £266.00

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HELP!!!!!!

 

 

right today have received their final response not budging on fullcharges + 8% stat.

 

This is part of their reply:

 

Having reviewed your correspondence, our final offer still stands and we will not be offering the compound interest rate on your default fees. I must reiterate that 8% is the highest interest award that a court would offer on the disputed amount. (wrong!!!)

 

Please be aware that the agrrement that acardholder signs gives Goldfish/Morgan Stanley the right (oh yeah!!!) to charge both simple and compound interest on amounts outstanding on the account. The agreement to these terms and conditions does not mean (so wheres it written then!!!) that the cardholder has a right to charge compound interest on any amounts that they feel are unjustly debited to the account;nor that these amounts should be reimbursed at the cash interest rate.

 

 

---------------------------------------------

 

So how about that then, inother words we can unlawfully take your cash, reinvest it and make tons of money and we may have held on to it for 6 years, but tough as we have NOT put an exclusion to you claiming your money back , cos we are not clever enough and we can say what we like and set the terms for USING YOUR MONEY.

 

 

What do you think about that and could you help with aresponse as I do not want to be rude .(feel like it though):mad:

 

 

Milly x :)

CAPITAL ONE (O/H!): Won £1864.63 including contractual :D

GE MONEY: WON £266.00

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I think this might be Tam's territory here, Milly, but this makes me think it's time to send a CCA request for the agreement & T&C's that they are quoting from. Tam has been working very hard with Terminator for some time, and the CCA has been part of their discussions.

If they cannot comply with this, then they may wish they hadn't brought this up !! - Tam ?

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Morning bill:)

 

I agree, their current terms & conditions do not have this exclusion in them, however mine are the ones to rely on in court, if it gets that far, I cannot imagine that this was there. However they have to disclose their charges if it gets that far, cos I never accept any offer they have given not even in part.:)

 

 

Milly X :)

CAPITAL ONE (O/H!): Won £1864.63 including contractual :D

GE MONEY: WON £266.00

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You know, sometimes, when you see a goldfish in a tank and it's trailing something underneath itself, something that seems to be coming from a hole just behind its lower middle fin?

 

I reckon that's what they're talking in that letter they sent you MillyMollyMoo. A load of cack.

 

Westy

Westy

 

 

 

If you like my post, click the scales!!

 

Nov 1 2006 Preliminary letter

21 Feb 2007 - cheque arrived for charges+DEBIT interest +Statutory Interest! Hurray!

Read all about it: natwesttookmymoney - v- NatWest

DONATE AS MUCH AS YOU CAN TO KEEP THE SITE GOING.

 

What can you claim? Vampiress has a good idea:

http://www.consumeractiongroup.co.uk/forum/general/69877-what-can-you-claim.html

Anything I say is just a suggestion. I'm a bigmouth, not a lawyer!

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I like you westy:) I am gonna send for my CCA anyway to prove a point and I want a copy of the original!!! As bill says I think that they are dropping themselves in it Do you think its okay to go ahead and file at court as the 14 days are up today, before receiving the CCA request? Also shall I send a reply to the leeter received on my deadline today?

 

Milly X:)

CAPITAL ONE (O/H!): Won £1864.63 including contractual :D

GE MONEY: WON £266.00

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Hi, Milly

 

Angry cat gave you rather a good answer to that one - don't be nice, file your claim!!

 

Don't get involved in pointless discussions with Goldfish; they will never agree with you; they won't offer what you're really entitled to; so to get it all back you'll have to take them to Court anyway. That being the case, why not do it today?:)

 

Best

 

Westy

Westy

 

 

 

If you like my post, click the scales!!

 

Nov 1 2006 Preliminary letter

21 Feb 2007 - cheque arrived for charges+DEBIT interest +Statutory Interest! Hurray!

Read all about it: natwesttookmymoney - v- NatWest

DONATE AS MUCH AS YOU CAN TO KEEP THE SITE GOING.

 

What can you claim? Vampiress has a good idea:

http://www.consumeractiongroup.co.uk/forum/general/69877-what-can-you-claim.html

Anything I say is just a suggestion. I'm a bigmouth, not a lawyer!

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Thanks westy:) I am going to court on Thursday. In the N1 I am going to offer both higher rate which im claiming and then lower and 8% stat in alternative. I have requested CCA, so that will come in handy for court if I need it. ;)

 

 

Milly X:)

CAPITAL ONE (O/H!): Won £1864.63 including contractual :D

GE MONEY: WON £266.00

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Looks good to me Milly. Nice to see Westy watching over you. Good guy - but don't get him (or me) talking about cars !! :D

 

You may not need it, but I believe the CCA request is worth a quid. They have 12 days to produce, then they are indefault of the CCA. Another 30 days, and they are in full (criminal, I believe) breach of the Act. If you're in court after that, then they are in trouble, methinks !! :o

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Looks good to me Milly. Nice to see Westy watching over you. Good guy - but don't get him (or me) talking about cars !! :D

 

You may not need it, but I believe the CCA request is worth a quid. They have 12 days to produce, then they are indefault of the CCA. Another 30 days, and they are in full (criminal, I believe) breach of the Act. If you're in court after that, then they are in trouble, methinks !! :o

 

Correct on all counts, Bill!:D especially the criminal bit - I like that one, I like it a lot!!

 

I'll reply re the poor overpowered 1275GT (which finally blew up at Snetterton) soon.

 

W

Westy

 

 

 

If you like my post, click the scales!!

 

Nov 1 2006 Preliminary letter

21 Feb 2007 - cheque arrived for charges+DEBIT interest +Statutory Interest! Hurray!

Read all about it: natwesttookmymoney - v- NatWest

DONATE AS MUCH AS YOU CAN TO KEEP THE SITE GOING.

 

What can you claim? Vampiress has a good idea:

http://www.consumeractiongroup.co.uk/forum/general/69877-what-can-you-claim.html

Anything I say is just a suggestion. I'm a bigmouth, not a lawyer!

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