Jump to content


  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Brighthouse Breach of Contract


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 3016 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

I in november 2015 I took out a contract and got a "new" couch from Brighthouse,

 

I have started getting letters through in my name with JNR at the end of it.

 

My dad has the exact same name as me, I dont stay with him, I have my own house.

 

Surely brighthouse have discussed my account with my dad

and confirmed my details to him,

Surely this is a breach of contract and breaking data protection.

 

Does anyone have any advice on what I should do regarding this,

Link to post
Share on other sites

Well no not necessarily. IT would be a breach on DPA Grounds however, you have no proof at this point.

The only thing I would suggest is to contact BH CR - They will be along shortly I'm guessing.

 

Are you paying for OSC and DLC / 5 Start Service?

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

Link to post
Share on other sites

Hi Thanks for the response.

 

Not sure what OSC and DLC is?

 

Also the proof I have is that my dad recently took out a contract with them for a couch, And all of a sudden I start getting letters with the name JNR on them, So clearly they have been discussing my details when he signed up, They have no need to put JNR,

Link to post
Share on other sites

Well no, at this point you have no "Proof"... Have you actually asked your Father?

Also - Have you not been told about the 5 star service?

 

You need to contact BH for more info. Should they not play ball, then send a SAR Request to them.

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

Link to post
Share on other sites

But you have no quantifiable proof at this moment in time that there as been a data breach...

 

Also, just bear in mind, that we want to help you, Im asking because it could be beneficial to your situation.

Aside of the DPA Stuff.

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

Link to post
Share on other sites

very simply they have done a credit check on both you and your father for different agreements and since they have found a link between you (old address?) then they have used the suffix jnr to set you apart. this means that if your dad gets into financial trouble they wont come chasing you by mistake.

Check your credit files if you think there is more to it than this.

Link to post
Share on other sites

Good Afternoon pcombo,

 

Thank you very much for getting in touch with us and for bringing this to our attention.

 

I have logged this for you under the reference 256590 .

 

Can i please ask that you contact us on 0800 526 069 or email us at customer.relations@brighthouse.co.uk with your details. This will allow us to look into this for you.

 

Jason

Web Relations Team

 

 

 

 

 

I in november 2015 I took out a contract and got a "new" couch from Brighthouse,

 

I have started getting letters through in my name with JNR at the end of it.

 

My dad has the exact same name as me, I dont stay with him, I have my own house.

 

Surely brighthouse have discussed my account with my dad

and confirmed my details to him,

Surely this is a breach of contract and breaking data protection.

 

Does anyone have any advice on what I should do regarding this,

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...