British Gas debt taken over by Wescot

[zeitgeist7890]

Received correspondence from BG.

 

They state they are unable to confirm receipt of the SAR and recommend sending again. - To be fair, this was mistakenly not sent by registered post. Will send again.

+

"Due to you disagreeing with the outstanding balance, I'm sorry to say you've exhausted our complaints handling procedure and we've referred your complaint to the Ombudsman service for energy. They investigated the matter fully and issued a proposal. They then confirmed to us that you didn't accept the remedies they proposed. This made the resolution not binding on British Gas and your complaint was subsequently closed.

You have since taken the issue up with the Extra Help Unit and as a goodwill gesture I agreed to implement the initial remedies proposed by the Ombudsman which you have again rejected as you disagree with the outstanding balance.

 

The offer to carry out any of the point has now been withdrawn and we consider this matter closed, if you consider this unacceptable you would need to refer this back to the ombudsman.

 

If you'd like more info about our complaints handling procedure you can...... etc"

[Bazooka Boo]

So BG have now closed the account, and washed their hands of it?? As in, they claim you no longer owe anything??

 

IMO, from what you have posted above, that would read to me, that they are no longer pursuing you for the balance, and have closed their files accordingly.

 

Is this the case?

[zeitgeist7890]

We would like to believe that the matter of the account is now closed, however our guess is that BG means the matter of the complaint is closed and no longer active yet the outstanding balance remains due. In their previous letter, BG outlined that the balance is being managed by Past Due - so we are expecting more letters from them in due course.

[Bazooka Boo]

Well if BG have passed this on to pastclue then pay nothing.

 

Either BG want the money or they don't, if they're passing it over to pastclue to collect then they obviously don't want it as bad as they want to close down your complaint!