brighthouse arrears & harassment

[nevaehstarr]

hi

 

i have been with brighthouse since 2014 and just missed 3 payments due to money problems.

 

they are ringing me 3/4 times a day & turning up at my home.

 

i'm classed as a vunerable adult as i have a disability and i feel intimidated.

 

i have emailed head office saying i will only respond to letters and have removed their rights of access to my home

 

but still they come and threaten me with court.

 

i'm not refusing to pay 3

i have offered a lower weekly payment

 

please help i'm having anxiety attacks and i have epilepsy and live alone & feel stressed to the max

 

.i live in a block of flats with a secure entrance but they are letting themselves in via trade button.

Edited January 11, 2016 by nevaehstarr

[dx100uk]

oh dear they should not be doing that

 

and I bet you've got their silly compulsory insurances too.

 

and been charge unlawful fees too

 

go reclaim the lot

 

this thread is an inspiration

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?380090-4-wks-missed-to-BH-now-demanding-good-backs-help

dx

[nevaehstarr]

yeah been paying £60 a week & its a killer.can i stop them coming to my home?

[dx100uk]

sure

 

 

they are not bailiffs

and have

NO SUCH LEGAL POWERS.

 

 

i'd be sending a strongly worded letter or email to the CEO.

 

 

have you been paying what you can

or simply stopped because they wont agree to your terms?

 

 

at the end of the day, they are a VERY LOW PRIORITY debt.

 

 

CTAX, rent, mortgage, util bills etc all come FIRST

above these people.

 

 

sadly as you've prob seen here already

they think otherwise.

 

 

dx

[nevaehstarr]

i am waiting for head office to reply to my offer for which i'm sure they will refuse but i have kept copies of emails so there is a paper trail so to speak.i'm just dreading them banging down my door again tomorrow.

[nevaehstarr]

what do i put in email to ceo?

[dx100uk]

just what you've put here

 

 

you are vulnerable

you do not wish and have requested them not to call at your home

you will pay what you can whewn you can

under FCA regulations they should be treating you fairly.

 

 

if the bod appears at your door

pers i'd answer it and tell them

you do not want them to call again

and you will inform the police if they do.

keep you calm

and it might be an idea to use a mobile phone to record a video

point it at him

tell him to go away and not come back.

 

 

take control

don't let them have control

 

 

and get reclaiming all those stupid compulsory insurances and penalty charges too.

 

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?432591-Brighthouse-Query-DLC-OSC-odd-payment-schedule-**WON-%A33468.91-thro-FOS**/page4

 

 

dx

[nevaehstarr]

thank you dx;much appreciated.going to send email now

[Jason BrightHouse Web Rela]

Good Morning nevaehstarr,

 

I would firstly like to apologise you have been made to feel this way regarding the actions of BrightHouse representatives. Further to this, that the visits have continued after sending an email to our Head Office.

 

I have logged a complaint for you on our system for the Customer Relations team to look into for you, however it is not possible to move forward as I currently have no details of your account.

 

Please can you resend the original email and any further information you wish to provide to customer.relations@brighthouse.co.uk and include your reference in the subject heading: 247186. Please also state it is for the attention of Jason.

 

Please include your account details, including the full name on the account, the store you are registered with and your postcode. I am sorry it has come to you having to visit the Consumer Action Group but I will make sure your complaint is dealt with in a professional and timely manner.

 

I look forward to receiving your email.

 

Many thanks

 

Jason

Web Relations

[nevaehstarr]

i have forwarded the emails to you & also to your ceo

[nevaehstarr]

jasonatbrighthouse

furthermore i am going to contact the fos about every late payment penalty i have paid as clearly unlawful as is your 5star dlc and osc cover & demand it all back ☺.it was missold

[mikeymack2002]

1st steps taken well done. Keep it up until you have a final resolution letter. If they fail to sort it out properly take further steps...

[nevaehstarr]

will do mikeymack ☺

[nevaehstarr]

so i've sent emails to the ceo and jason at brighthouse yet today they have still turned up at my home! the email was the one about not coming to my house,do brighthouse think they are above the law???

[brassnecked]

so i've sent emails to the ceo and jason at brighthouse yet today they have still turned up at my home! the email was the one about not coming to my house,do brighthouse think they are above the law???

Sadly they do, it may be an option as you have an audit trail of withdrawal of right of implied access, to make a complaint to the police regarding criminal harassment of yourself by Brighthouse staff.

[GavF]

Sorry this is happening to you.

 

 

My partner had issues with this company last year.

They were calling at her house 10 times a day despite knowing she was in hospital at the time

and were trying to bully whoever was looking after the kids that day into making her payments?

 

 

They even got my mother (who does anything she is told, she has terrible anxiety issues and can't deal with any kind of conflict)

to call the hospital to ask my partner if she would call the store and make a card payment over the phone, thats how bad it got.

 

 

We did put in a letter removing their right of access, plus contacted customer relations.

Asked for a statement of everything paid so far so we could claim back late fees and such,

these never arrived and we have had no further contact from brighthouse.

 

 

The account is still defaulted which we would pay off the balance on if they would send us the details that we asked for.

 

 

As it stands, nothing is being paid.

[nevaehstarr]

i'm actually getting stressed to the point it's making my epilepsy worse.

 

 

have they stopped coming to your door?

 

 

how long did it take for them to stop?

 

 

did they listen when you removed their right of access?

[GavF]

They stopped the day I took the letter into the store and told them in no uncertain terms that coming to the door again would result in the police being called.

[nevaehstarr]

maybe i need to hand deliver the removed rights of access then.as customer relations are as pointless as glasses on a goldfish.they haven't sent no response and it's been over a week

[nevaehstarr]

i have sent emails to customer relations,the ceo leo mckee and the person jason at brighthouse who commented on this thread & still they knock my door etc.i will call the police next time they show up

[GavF]

I highly suggest taking in the letter in person, unless this will stress you more. if it will maybe someone else can take it in for you? And yes, customer relations are unfortunately for the most part, useless.

[mikeymack2002]

Time to get your mobile camera out and record them at your door. Then see what happens. If this continues you have the option to inform the Police, this is the last thing the Bright-Louse want. Maybe it is time to escalate to an official complaint then when Bright-Louse continue this then you can take further steps to prevent this from happening.

 

 

Every time a customer posts about them could see their tactics costing them more future customers. Time they behaved or face the consequences...

[mikeymack2002]

Still looks like this company have not changed their tune at all, so have learned nothing from 3 years ago see here >>

http://www.consumeractiongroup.co.uk/forum/showthread.php?305049-Changes-to-Brighthouse-debt-collection

 

Here is what the Guardian said about CAG and Bright-Louse see here A quote from that report

 

'The Consumer Action Group website, a free advice site run by volunteers, has a permanent section devoted to BrightHouse-related problems. A typical thread from September reveals that a poster has fallen behind "as we're really struggling at the moment financially". The problems were sparked by the arrival of a new baby. "Last week we had two choices: pay BrightHouse what was left in the bank (not enough to cover payment anyhow) or buy bits we needed for the house (milk, bread, toilet rolls, etc), so obviously BrightHouse never got paid."

 

Elsewhere, an anonymous adviser on the site expresses despondency at BrightHouse's enduring popularity. "It's not CAG's way to be judgmental, but I become quite frustrated when I see that people have pretty much furnished their homes and bought computers, phones and TVs as well from this company. If they could only do without for a few months, they could probably get a far better deal from a decent store and save themselves a whole bushel of grief."

 

The full story can be read here http://www.theguardian.com/society/2013/oct/04/brighthouse-consumer-poverty-high-street

 

Any bad publicity regarding bright house is good publicity for the customer....

Finally have a read of this thread >> http://www.consumeractiongroup.co.uk/forum/showthread.php?130871-CAG-BRIGHTHOUSE-Consumer-Fact-Sheet

[nevaehstarr]

i'm going to record them if they come again and hand them the written removed rights of access and then call the police

[nevaehstarr]

on a good note i have 24 hour cctv surveillance at my property so they will seen coming to my address ☺