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LastMinute.com and 2 airlines missed departures


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Hello

 

 

I have a problem with last minute.com and 2 airlines.

 

 

I booked flights with last minute.com and I didn't realise at the time that they apparently didn't leave enough space between the connecting flights (1 hour).

 

 

On my journey home, I caught the first flight fine but it was delayed almost 1 hour (flying with LAN).

My second flight was supposed to be Iberia operated by LAN or vice versa

 

 

before I had even got on the flight they were sherking responsibility with my meal (I am vegetarian and lactose intolerant)

both airlines told me it was the other ones responsibility to provide my meal!

 

 

When I reached my second destination, the connecting flight was boarding

and I was advised by someone who worked at the airport that I had to buy new flights.

 

 

I was advised that in South America you should have 3 hours between flights

so I wouldn't have been able to board that flight anyway as 1 hour is too small a window.

I couldn't get hold of anyone in the UK so I did what I had to do at that time which was purchase new flights home (£2000).

 

 

I have since looked at my travel insurance and it only covers missed departures up to £500 (and it looks to not cover missed connections).

 

 

Last Minute.com shirked responsibility straight away and said LAN should have put us on another flight so they should pay out.

My friend and I have chased LAN and Iberia and we aren't getting anywhere.

 

 

so my questions are:

 

 

1. Does anyone have any advice on what to do?

 

 

2. Would I get anywhere chasing lastminute.com

- I have heard that they are notoriously rubbish and won't accept liability for anything.

 

 

3. Does anyone know if my friend and I could jointly sue Last Minute,

LAN and Iberia as one claim?

E.G one claim against 3 companies.

 

 

I worry if I tried to sue anyone separately they would blame each other and I'd end up out of pocket further.

 

 

P.S. don't book anything with Last Minute.com,

they suck

Me Vs ICS = 1-0

Me Vs BT = 1-0

Me Vs UKPC = 1-0

Me Vs 3 = 0-1 :-(

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