@vodafoneuk Red+ data share on wrong number

[Mouse007]

In 2014 my 16 yo son wanted a new iPhone 6 with 10 GB of data.

 

He could afford it from work but naturally the 24 mth contract had to be on my account.

 

We ended up with 20GB (capped) to share with his sisters.

 

Vodafone, despite clear instructions, set up the contract on his little sister's number allocating only 2GB of data to his number.

 

Whilst we fixed it then another round of upgrades last week has left him with unlimited data and vodafone claim they can not put the 10GB cap back on his phone. It’s either 4GB or unlimited.

 

The little b has blown 18GB within a matter of days.

I was told to download the vodafone app on sister's phone and would be able to allocate the data share however we wanted to

 

. Days later I discover this is not possible because the Vodafone app does not work on a business account.

Why is life so difficult?

 

A simple need, and easy ask but Vodafone just say it can’t be done and refused to escalate my complaint.

 

Neither the shop nor customer services can help and the app don’t work

 

. There is no where on my online account that I can see let alone change the data usage and share.

 

Suggestions?

Edited November 9, 2015 by Mouse007
add vodafone ref #11865451

[ericsbrother]

cancel the contract as being missold due to being significantly different to what you were sold at the time. Your problem is they dont understand the niceties of the law unless it works in their favour.