3 Internet Dongle Contract Question

[obiter dictum]

Back in june i took out a sim only internet dongle contract with 3.

I was paying £21.00 for 3GB on pay as you go.

On contract it is £15.00 for 15GB a month

 

Now i have confirmation by email from three that this is a 28 day rolling contract. I can cancel at any time by giving 28 days notice.

 

I have just found out that last month 3 removed that plan permanently from their list of products and plans.

 

I have just checked my onlne bill and found out they now have my contractual term as:

 

Broadband 15GB 24 month

 

I have received no official notification of any contractual change and my feeling is that this is just an admin issue as the 28 day rolling contract is no more to new customers.

 

So my queston has to be can they enforce that 24 month contract on me??

To be clear i have no issues with three and will carry on but if they are now forcing me into a 24 monh contract, i want somethmng in return from 3 such as a new phone etc

[fkofilee]

Hiya

 

This happened to me long ago... I believe it is just admin.

But ring them and check. If you dont get an answer, ask the exec office

[obiter dictum]

My only worry is that if i do not object they might say i must have accepted the contractual change by default

[renegadeimp]

To change the terms of your contract, they must give you advanced notice of the change and the chance to opt out/cancel the contract free of penalty.

 

No notification means they have breached the terms, and technically nullified the contract themselves.

[obiter dictum]

Well that was quick from 3 and a result, case closed

 

Top marks 3 customer service

 

Sent them an email for clarification and got this back

 

You have chosen the 15GB Broadband plan and your monthly data allowance will be 15GB. Your new allowance will start from 3 August 2015 and your monthly package cost will be £15.99.

>

> The upgrade letter and My3 will reflect price plan as BB 15GB 2009 (24) however that is just the naming convension of the price plan. Your contract term will remain 1 month and the upgrade letter will confirm the same.