ESure - Cancelling Policy Without Warning

[rugbymike69]

If you're a lady driver, I would be very wary about using this company, as they have some serious computer issues that may leave you driving uninsured.

 

 

I have just found out today that my wife has been driving our children around uninsured for 3 days because Esure lost her proof of no claims bonus on not just one, but two occasions. They claim they have written several letters that have mysteriously not arrived, and our first proof of no claims bonus we sent to them also mysteriously didn't arrive. I find it hard to believe that in 2015, so much post from/to one company can go missing, without it being an issue with the company themselves. I arrived home today to find out that they had just cancelled my wife's insurance policy without warning and refused to reinstate it, without me paying for a new policy via credit card over the phone. I was left with no other option but to purchase another policy, otherwise my wife would have been out driving our children home with no cover.

 

 

I hate to think what would have happened if she had been in a crash and needed the insurance policy during this period.

[BankFodder]

This kind of issue is an ongoing problem and it certainly is dangerous and not acceptable.

[unclebulgaria67]

These companies print off thousands of letters every day and some now use outside companies. There is no control over whether they get sent or not.

 

I think the letter giving 7 days notice of cancellation should have a separate process, where the insurers have a record of posting it.

 

There Is also the issue of Insurers not investing enough in IT and having inadequate systems.