1 week old used car with faulty climate control **Settled **

[Conniff]

Time now to tell them that you are taking it to a registered air con center and will pass that bill on to them.

 

 

"They have stated they only cover major engine and gearbox faults under warranty"

 

 

Is that in writing ?

 

 

It matters not as it's bull anyway.

 

 

As you have had the car such a short time, you can reject it for a full refund if you wish to travel that route.

Or go the easier route, and do an s75 claim on your card. That won't include the £800 pex on your old car, you will have to demand the return of that or the cash equivalent.

 

 

Make sure that any further contact with the seller is in writing only, no phone calls unless you can record those calls.

[Conniff]

Obviously they new about the air con problem but you didn't play along and just accept, so off you your money back so they can sell it to someone else who may not make a complaint but just go and get it done themselves. This does sound like more than a regas, I can't see them giving in so easily of something so simple.

 

 

The contract included your old car so they must return that as well as a full refund.

 

 

Do the refund and get your money back and then you can tackle them about consequentials. If they refuse to help cover what you have lost, make a complaint about their breach of contract and the damages you want.

[Conniff]

How are you progressing carbuyer, any update ??

[Conniff]

That's great. It is certainly easier to sue for money that a service. If it should come down to you getting it done, get a quote and send them a copy before you go ahead to give them a chance to change their mind and do the right thing.

 

 

Yes they are chancers. Most small dealers get their stuff from auctions so they have no idea the condition.

They have this weird brain that tells them the law don't apply to them and once the money is in their sticky hand they have no further responsibility.

[Conniff]

MCOL for what, they have offered you a refund, the same with the s75, what are you actually claiming ?

[Conniff]

Nice to hear it's all settled and you're happy. Take a nice long test drive and play with everything on your next purchase.