Coop Energy want £752 they claim underpaid

[hippiesonthehill]

Hello

Coop Energy sent us a statement for electricty in April 2013 for £213 and did not send us another statement until August 2014 for £1,490.

They didnt contact us and I dont always check the online account until a few months ago.

After speaking with them on the phone they admitted:

 

they dont supply Economy 10 meters and have been charging what we thought was the cheap night rate at the expensive Economy 7 rate since July 2012 - they also didnt advise us of this, apart from the terms and conditions and they never changed the fixed April 2014 tarrif.

 

Do we have any redress?

Cheers

[BankFodder]

Yes. You have an excellent chance of sorting this out.

 

However, you have made a crucial mistake of dealing with them by telephone without first reading our customer services guide.

 

Please read our customer services guide. Implement everything you need in order to follow the advice there and then phone them again and try to repeat the conversation but this time gather the evidence.

 

Once you have done that then send them an SAR and hope that the paperwork they supply you will bear out the story anyway.

 

Taking these steps will then make the rest of it extremely easy.

 

Come back here when this is all done.