Arnold Clark - Fleeced in Deal

[April2013]

Hi,

I am looking for some advice. I bought a car from Arnold Clark yesterday andthe signed vehicle order agreement. I am still awaiting to hear of approval hasbeen granted for the credit however on leaving sales room I am not happy with what’sin the agreement.

Initially I was quoted a price, £167 pm that included all their extras(warranty, service, road tax, fuel and mats and VIP insurance). I said no andthe deal was lowered to £157 pm. I left and went back the following day todiscuss. They then offered £146 pm but the VIP insurance was removed and the warrantyreduced to 1 year. The service agreement was still included. I was advised a costof £136 if all extras were removed. I was also told that I would maybe get thewarranty (FOC) if it was a deal breaker.

Anyways, long story short, they agreed to giving me the road tax (only £30p/a), the petrol and mats for free. We signed up. We didn’t actually get to seeanything though and did the electronic signature that they look for on thevehicle order agreement. Now looking at the agreement, I have paid the stickerprice (no discount at all), have no extras and have paid £30 road tax and £25for fuel (was initially £50 for fuel and mats). No mention of the mats. I feel like I have been done. Wherewas the £167 pm price initially from? Can I do anything? I thought I was makinga saving somewhere and do not even seem to be getting what was discussed (mats etc.).The agreement refers to Terms and conditions but none were attached. Can anyonehelp?

Thanks

[Guest]

seems you are in the statutory time limit to cancel, without any probs. if thats what you want to do.

[scaniaman]

If you are FORCED to buy a car from this outfit, do NOT take their service deal and I would be VERY wary about their warranty. It's one thing having a warranty but an entirely different kettle of fish getting repairs done. If it's an insurance based warranty, walk away as they are not worth the paper they are written on.

I think you can cancel, but they will try every trick in the book to make that sale.

[April2013]

thanks for the replies.

 

I have also noticed that they have the wrong house number on the documentation too. I never heard from them yesterday so will call today.

 

I was not advised of any cooling off period by Arnold Clark either.

[Guest]

if you do go for the statutory cancel (cooling off), ensure that they dont try to charge you for cancelling. is a statutory right.