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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Colliers v MBNA ADVICE!!!**WON**


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Guest colliers

Hi everyone, brief history of my claim:

Sent S.A.R - (Subject Access Request) - received list of charges only with 1 day left

Sent LBA-non-compliance - no response

NB1-handed in response time up today 6/11/2006

 

I received letter on Friday 3/11/2006 as follows:

 

" We are in receipt of your recent court claim, however, we do not have a contact number in order to contact you.

 

It is my utmost intention to resolve this matter to your satisfaction and would appreciate if you could contact my colleague Gareth Tunnicliffe directly on 01244 672628 (highlighted if anyone needs a contact number) between 9am and 5pm Monday to Friday, in order to reach a settlement of your claim."

 

basically what should i do next, has anyone else had a similar case ????

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Guest colliers

I dont no what amount to claim for, the charges amount to £1231.00

without balances etc im not sure what to ask for ??:rolleyes:

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You need to ask for the charges plus compound interest. He will know what this is. If you have filled a claim the fee for that needs to be taken into account. If you search through MBNA thread there should be more information.

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Guest colliers

Have phoned and was offered £1243.00 refund of all charges, i askesd for compound interest, they returned call later having worked it out £1684.18 in interest plus £50 court fees if i droped court case and pay of balance on credit card which i dont use £2997.18 less £840.00 balance, the cheques in the post plus S.A.R - (Subject Access Request) request that i was originally after. :grin: :grin:

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