Stolen Debit card and Pin

[buzz.m]

While I was withdrawing money from ATM,

 

 

Suddenly two persons came from my back side and one of them cancelled my transaction and

I asked why you are cancelling my transaction.

 

 

He replied that This ATM is not working and the other guy also said the same.

 

 

I thought ATM is not working and my card has been stuck in the machine.

 

 

Immediately I have called bank and got to know from customer care representative that some dispute transactions worth 2500£

(300£ refunded by bank as they withdrawn this amount at ATM) were made on my card and I have cancelled my card.

 

 

I went to Local police station and suggested to report in actionafraud.police.uk and suggested to wait till the bank response.

 

I am really worrying whether the bank will refund my money for these disputed transactions?

OR do I need to go for Police/Court?

[BankFodder]

The bank is obliged to refund immediately - please read the FCA know your rights guide

[buzz.m]

Bank has provided some fraud/disputed transaction list for my confirmation. I need to submit those documents and wait for bank response.In case bank fails to refund amount to whom i need to contact?

[slick132]

Hi ST and welcome to CAG

 

When did this happen and was it at an ATM outside a bank.

 

Can you explain how there are disputed transactions of £2,500 on the a/c if you called the bank immediately after you thought your card was retained.

 

Please see the PM I have sent you, and respond asap.

 

Get the forms back to the bank quickly and see how they respond.

 

Follow the advice in post #2 and see how the bank is obliged to refund disputed amounts.

 

[slick132]

Moving this to the Barclays Bank forum.

 

Did the police log this as a reported crime and give you a crime ref. number.

 

Have you enquired whether the ATM is covered by CCTV, so the relevant footage can be reviewed by police to identify any suspects.