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Charged For Someone Elses Unlock Request - 8778930


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Hi Guys

 

Will put the Vodafone Ref Shortly.

 

Have a contract with Vodafone. One of the lines was recently taken out and a Galaxy Note 4 was supplied with a number that ive later found out was a recycled number.

 

I got my bill today and ive been charged £19.99 for a unlock code I haven't requested.

The IMEI number given was an Iphone, I later found out this was the previous account holder to that number.

 

CS gave me the name of the person who did this... Mohammed (The previous account holder)

 

I have a question. Vodafone says if the details dont match then they wont process the order. They say it was done very recently.

 

With that in mind, why was I charged? Why did you process this? Why did you give me the name of the Person who did this?

 

This account was cancelled almost 3 months ago and your careless has breached the Data Protection Act...

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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