M&S staff implied i changed discount stickers - **WON £50**

[diabeticguy]

Manager reduced a birthday cake to £1.20,

it had a price sticker and relevant barcode sticker added to it.

 

 

At the checkout a rather officious food hall assistant walked past,

looked at the cake and said

 

 

''I have just reduced that and it was £6.50, no way would we reduce it to £1.20.

She then picked it up, fumbled with the stickers, checked the barcode, muttered under her breathe and said

''I'm not putting up with this'' assistant stood there looking so smug and self satisfied, I had to resist the urge to slap her.

 

 

The lady behind me in the queue suggested that the assistant was alluding to the fact that I had swapped stickers to make the cake cheaper.

 

 

Said assistant then came back and questioned the manager who by this time had opened the checkout next to us

and in a voice loud enough for all to hear, pointed at my cake and questioned him as to whether he had reduced it, to which he said yes.

 

I am incandescent with rage and unable to compute in a sane manner as to what I should do.

 

 

Any suggestions?

Edited November 26, 2014 by diabeticguy

[ScarletPimpernel]

Complain to M&S?

[SabreSheep]

complaint to the ceos office.

State what happened, when it happened etc

Attach a copy of the receipt (or provide the transaction numbers if there are any)

Say how you feel their customer service let you down.

Ask them to investigate and do something to make it up to you for the embarrassment etc

[*RainbowTears*]

complaint to the ceos office.

State what happened, when it happened etc

Attach a copy of the receipt (or provide the transaction numbers if there are any)

Say how you feel their customer service let you down.

Ask them to investigate and do something to make it up to you for the embarrassment etc

 

 

+1

 

As I totally agree with the above from SabreSheep.

 

This is the CEO email address;

 

marc.bolland@marks-and-spencer.com

 

I hope at the very least you get a grovelling apology for the appalling way you were made to feel!!

 

Good luck & do let us know how you get on.

[diabeticguy]

I spoke to the foodhall manager just now. Apparently the assistant in question has suggested that she has had sleepless nights over the matter, to which I replied, 'I couldn't care less' anyway I have been invited in for coffee and an apology.

[SabreSheep]

Im still not sure i would accept that

 

Especially as what you discribe the manager was present when it happened.

[diabeticguy]

The guy who was present at the time was, I believe a supervisor the guy I spoke to today is the foods manager. I don't know if I am being offered anything other than an apology and a free coffee. But he seemed keen that I am left with a better impression of the store than I did three days ago.

[diabeticguy]

Was offered £25 in vouchers which I declined.

[diabeticguy]

A further offer of £50 was offered today by telephone which I have accepted.

[citizenB]

This is good news