TalkTalk sales tactics and service charges

[chad471]

Hi all, new on here, and wondered if any body else has this experience.

Broadband (not fibre) has worked fine all summer, since being sent a new router and buying a new computer,about March. In August/September I began getting sales calls, "go to Fibre", being the message. At about the same time, the BB performance began to decline again, being particularly affected by the passage of electric trains on the West Coast Main Line, about 50 mtrs or so away. I complained to TT, who couldn't find a fault with online testing, so a service call was arranged,for 17.10. I knew from Ts & Cs that a £50 fee could be charged for a wasted visit. Engineer could not find a fault, I explained about these trains, no comment, except to say real answer is yes you guessed it, go Fibre. I have now done that, and have now been hit with the £50 wasted visit charge, even though nothing was done, and the Engineers written report stated that the Customer has done nothing wrong with the apparatus/equipment/installation.

 

During the time preceding the service visit, the BB service remained poor, and I continued receiving sales calls , Once the go live of fibre, the service is back to its level of summer, but you'd expect that.

I can't help feeling that TT deliberately affected the performance in order to force me to go Fibre. Anyone else had the same experience?

cheers

chad