Natwest Access Card PPI **WON**

[Baz1994]

I decided to send SAR to Natwest / RBS and

 

 

I have now received a response advising that they have no agreement, ppi policy, statement details etc or even know if any ppi was in place ?

 

I have about 95% of old statements from 1988 - 2001 when it was closed,

clearly advising monthly PPI payments and the original Natwest Access Guide.

 

 

Inside under Creditguard - For your peace of mind section,

it clearly states that the premium is charged automatically to your credit card

and nothing else about what is or is not covered etc but you have to complete postal coupon (in which is still intact) for further information.

 

Is there a case of miss-selling here on the basis that it was automatically added or would it be refused as non-advised ?

 

Thanks

[ims21]

Hi Baz

 

The way they have done it means that you had no choice in the matter. They have even put in writing that they will charge you automatically. I assume there is no other option on the paperwork for you to decline?

 

If that is the case then they should be well and truly stuffed since compulsory PPI is and was a no no.

[Baz1994]

Hi Baz

 

The way they have done it means that you had no choice in the matter. They have even put in writing that they will charge you automatically. I assume there is no other option on the paperwork for you to decline?

 

If that is the case then they should be well and truly stuffed since compulsory PPI is and was a no no.

 

Cheers ims,

 

and no, there are no other options only that for me to send off for details, in which I did not as still intact.

 

So basically what you have stated, I submit complaint on the basis that it was added automatically without any explanation as to what was covered or if I needed it ? So therefore I could not make an informed decision ?

[ims21]

Pretty much, yes. Add the words "compulsory and" before "added automatically" just to show them that you have spotted that there was no choice.

[Baz1994]

Pretty much, yes. Add the words "compulsory and" before "added automatically" just to show them that you have spotted that there was no choice.

 

Thanks and will get it sent off asap.

 

[ims21]

[Baz1994]

 

Sorry ims, one final question - should I submit a copy of Natwest Access guide where it quotes 'added automatically' with my copies of statements and complaint questionnaire ?

[ims21]

It won't hurt to do so

[dx100uk]

yes ubmit every piece of evidence you have

 

 

typically when I do a PPI complaint

I send a CD rom with everything on it

from the agreement o every statement and letter

 

 

dx

[Baz1994]

Cheers again dx and I will send all that I have.

 

:wink:

[Baz1994]

Just finalising consumer questionnaire details and under Section B3.: about the sale of the insurance / how was it sold to you - What box would I tick ?

 

during a meeting

during a phone conversation

you were given a leaflet to fill in

over the internet

by post

can't remember

 

As the insurance was automatically added without my consent how do any of the above apply to the sale ?

 

Sorry for silly question but just want some clarity thanks.

[dx100uk]

put it was not sold to me

their paperwork clear states in was compulsory.

 

 

dx

[Baz1994]

Many thanks again dx

[Baz1994]

Just an up-date regarding my claim.

 

RBS have made me a settlement offer but cannot see anything confirming that they will offset against other account where I have a in house payment plan.

 

This account was paid off and closed.

 

Also I am having trouble trying to calculate their figures as I know I paid more premiums that what they are advising. How have they calculated their statutory interest and compound interest figures / percentages does anyone know ?

 

I also submitted all statements from Nov 1988 to closure in March 1999 apart from 12 months worth in which I had missing and they could not provide, so find their comment miss-leading that they only have details from 1997 ? And again the SAR only provided details from Oct 2001 (but I had statements prior to then).

 

Also there are various APR's used between November 1988 and March 1999 - Which would you use to calculate compound interest ?

 

Highest was 29.84% and lowest was 20.00 %.

 

They mention that they have no statements prior to 1997 (even though SAR's only provided from Oct 2001 ?) and therefore was from 21.20% to 20% since then. Prior to that it was at its highest.

 

Should I ask them what percentage they used to calculate compound interest figure and why no statements before 2001 ? On past experience they always respond that its too complex to submit a breakdown ?

 

What spreadsheet should I be using to try and calculate my own figure ?

 

Any advice what to do next would be appreciated before accepting their offer.

[dx100uk]

ask for a full breakdown inc their calc sheet

 

 

dx

[Baz1994]

ask for a full breakdown inc their calc sheet

 

 

dx

 

So am I entitled to that dx ? Under what FCA regulations does it confirm this ?

 

It's just on previous experience they have said that due to complexity that they cannot provide further details.

[dx100uk]

FCA, FOS you are entitled to it

 

 

how can you check they are correct if not?

 

 

 

 

strange

 

 

dx

[Baz1994]

FCA, FOS you are entitled to it

 

 

how can you check they are correct if not?

 

 

 

 

strange

 

 

dx

 

OK dx many thanks and a Happy New Year to you.

 

I will be requesting further details and will post up their response.

 

As previously mentioned I discussed this with a FOS adjudicator before christmas regarding another two RBS offers and that I did not agree with, and was told that they may not be able to provide further info and to accept what was offered ?

 

But I advised FOS that I will be and have requested further details. I found the adjudicator rather condescending as she kept commenting that I seem to know a lot about what I was entitled to regarding PPI and to let them know their response.

[Baz1994]

OK dx many thanks and a Happy New Year to you.

 

I will be requesting further details and will post up their response.

 

As previously mentioned I discussed this with a FOS adjudicator before christmas regarding another two RBS offers and that I did not agree with, and was told that they may not be able to provide further info and to accept what was offered ?

 

But I advised FOS that I will be and have requested further details. I found the adjudicator rather condescending as she kept commenting that I seem to know a lot about what I was entitled to regarding PPI and to let them know their response.

 

I have just received the attached response to my enquiry in relation to calculated offer figure.

 

Should I still be asking for confirmation of compound interest % charged as it varied from opening to closing of account ?

 

Also where there were missing statements from May 1992 to Dec 1993 in which they advised they had no details, how do they calculate the monthly premiums, considering Apr 1992 amount was £4.06 and Jan 1994 was £3.23 ?

 

I still can't work out how they calculated the statutory interest figure ?

 

Finally they mention retrieving details from their electronic records - why wasn't details submitted as part of my SAR ?

 

Cheers

[Baz1994]

I have just received the attached response to my enquiry in relation to calculated offer figure.

 

Should I still be asking for confirmation of compound interest % charged as it varied from opening to closing of account ?

 

Also where there were missing statements from May 1992 to Dec 1993 in which they advised they had no details, how do they calculate the monthly premiums, considering Apr 1992 amount was £4.06 and Jan 1994 was £3.23 ?

 

I still can't work out how they calculated the statutory interest figure ?

 

Finally they mention retrieving details from their electronic records - why wasn't details submitted as part of my SAR ?

 

Cheers

 

Further to the last letter received, I again requested more information regarding NatWest / RBS breakdown. As of today I have not received anything further.

 

Would anyone know how they calculated missing statement amounts from May 1992 to Dec 1993 ?

 

They previously also mentioned that they took details from there electronic records and the statements I provided. What are these electronic records, considering that they advised that they had no details of any ppi payments as part of my Subject Access Request ?

 

The account balance was paid off and closed. If they proceed to offset against a completely different Natwest Credit Card account that is in arrears, am I entitled to the net statutory interest amount of £703.37 ?

 

Thanks

[Baz1994]

Further to the last letter received, I again requested more information regarding NatWest / RBS breakdown. As of today I have not received anything further.

 

Would anyone know how they calculated missing statement amounts from May 1992 to Dec 1993 ?

 

They previously also mentioned that they took details from there electronic records and the statements I provided. What are these electronic records, considering that they advised that they had no details of any ppi payments as part of my Subject Access Request ?

 

The account balance was paid off and closed. If they proceed to offset against a completely different Natwest Credit Card account that is in arrears, am I entitled to the net statutory interest amount of £703.37 ?

 

Thanks

 

After further discussions with the Financial Ombudsman about offsetting and further correspondences with RBS/NatWest, I today recieved confirmation of increased offer and a cheque for the whole amount

 

It just goes to show if you do not agree with their figures, complain.

 

Cheers

 

Baz

[dx100uk]

well done

 

 

dx

[Baz1994]

;)

[Baz1994]

Well just a final up-date.

 

Refused original offer and requested breakdown of premiums paid and monthly interest rates used as they were variable.

 

I have today recieved requested details and a revised increased offer

 

Cheers dx for your advice.

 

g/l

 

Baz

[ellejayzee]

Congrats! I'm just starting all this journey for my late father's cards etc, so it's nice to read about successes with historic accounts.