ANGLIAN Water sewarage charge

[dazzer35]

Hello

just hoping someone might be able to help me out here anyway

 

Been living in a property for around 6 yrs always paid sewerage and water bill sewerage charge was roughly £260 per yr

 

on talking to a neighbour who has lived here in excess of 15 yrs and we have only just found out,

that we should not be paying the sewerage charge or surface water charge as apparently in the village it all goes out to a drain or somewhere

 

after asking anglian water they have agreed to drop the surface water charge (they must have looked at sewerage maps )

and have come back and said yes they will not charge us for the surface water

or sewerage But will only backdate to 2013 ???

 

As per

 

Thank you for your recent email.

 

The backdating policy as per Anglian Water to apply the reduction on your account is as follows:

 

If the property is built after 2000 the customer is entitled to the SWD reduction from their occupation date or 6 years (whichever is later).

If the property built before 2000 the SWD reduction should be applied from 01 April 2013 or the start of occupation date whichever is later.

 

As your property is built in 1978, which is before 2000, we can apply the reduction only from 1 April 2013 as per policy.

 

If there’s anything else, please have a look at our website.

You might be able to find what you’re looking for with the help of our virtual assistant Amanda.

You can also call on 08457 919155 or email us at

 

Regards

 

Customer Services

 

Now how can this be correct they obviously know when the property was built

and have obviously looked or know about the incorrect charges that were applied

and my neighbour has also got loads of old bills showing that they knew about this but still charged me ???

 

Can anyone suggest what i can do ??

please

[ericsbrother]

Has your neighbour always been in the position of not paying?

 

 

Then AW owe you a duty of care so the law allows for a total rebate as AW would know

or expect to have known about the lack of connection to a sewer.

 

 

In short they are talking rubbish.

 

 

You may have to follow their procedures and then go to OFWAT to get the full rebate.

 

Their quotes would be correct if it was previously unkown that there was no connection or drainage or it would be unreasonable to expect them to know.

[citizenB]

I think one of the Site team might have had a similar problem. I will leave a message for them to look in on you.

 

 

http://www.bbc.co.uk/blogs/legacy/theoneshow/2010/01/is-your-money-draining-away-on.shtml

 

Have also left a message for Site team member for you.

Edited October 18, 2014 by citizenB

[Ell-enn]

Hi, who did you pay drainage charges to before Anglian ? was it included in your council tax?

[dazzer35]

i have only been here for 6 yrs and have always paid anglian water i thank you all for the replies

[dazzer35]

Has your neighbour always been in the position of not paying? Then AW owe you a duty of care so the law allows for a total rebate as AW would know or expect to have known about the lack of connection to a sewer. In short they are talking rubbish. You may have to follow their procedures and then go to OFWAT to get the full rebate.

Their quotes would be correct if it was previously unkown that there was no connection or drainage or it would be unreasonable to expect them to know.

 

that is what it says in there leaflet if they didnt know but as i have bills from neighbour to show that they did know ??

[dazzer35]

I think one of the Site team might have had a similar problem. I will leave a message for them to look in on you.

 

 

[

Have also left a message for Site team member for you.

 

Thank you