EDF Energy threatening debt collection on prepayment??

[ajones456]

I live in a property that has a prepayment meter,

 

 

when I moved in the letting agent said that they have written to all my utility companies to let them know about my moving

and gave me the prepayment cards (one key for electric for EDF and Gas card for Eon)

 

EDF wrote to me about the electricity and all is fine with that but

they then wrote to me to say that I owe them £25 for gas,

I advised that it was a prepayment meter and

they said they would look into it and get it resolved.

 

 

Fast forward to today and its still on going but

 

 

now I owe £200 apparently,

 

 

I called them up and they assured me there was a lock on the account

so no action would be taken while they keep looking into it.

 

I spoke to the national gas grid (xoserve I think) who said the meter wasn't registered with any company.

 

 

Can EDF still hold me to the debt,

no supplier has been registered to this property

so how can I be charged for gas I pre-pay for?

 

Also can I go ahead and register with any company for gas without any recourse?

[rebel11]

Hi ajones

 

When did you move in? Could the initial £25 be the standing charge for the gas?

 

You need to find out what it is for?

 

Have you been at the property for 8 months?

 

As you say your gas is with EON prepaid.

[ajones456]

Hi the initial charge came a few days after moving in, I've only been here since July. Looking at the bills they're estimating gas prices but again I can't see how that's possible if it's prepaid

[rebel11]

It's clearly an error. EDF need to close the account with zero balance immediately. It shouldn't take 4 months.

 

If you haven't written to them you should do so. Attach pics of the prepayment meter give them a deadline to confirm the account has been closed. Tell them if they can't do that, then they need to send you a final response so you can move the matter forward. Send it Recorded Delivery.