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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Woolwich Mortgage Offer Extension


denovo18
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Hi

 

I have a mortgage approved by Woolwich on a new build property. I have had no end of problems with them, however the issue I have at the moment is that they won't extend my offer. My property is due for completion 31st October and my offer runs out on 11th October.

 

Before I exchanged, this date was pointed out and I spoke with Barclays over the phone with reference to an extension.

 

At first they said they could not approve anything immediately and that the underwriters would need to look at my case and get back to me.

 

I informed them that I needed an answer that day as if I didn't exchange that day I would lose the property as the price would increase I would not be able to afford the increase.

 

They spoke with an underwrite and assured me that an extension would not be an issue. I asked for it in writing as obviously I was about to part with a large sum of money to exchange on this basis.

 

I was informed that they would send me revised paperwork Monday as there system was currently down and unable to issue it staight away, however it would be documented on my notes.

 

Barclays did not send me this paperwork, and when queries they are now going back on their word saying that I need to reapply and pay further valuation fees etc.

 

I'm only asking for a 3 week extension!!!

 

My original offer was assessed on the old MMR, and as I have applied via a mortgage broker, Barclays are very reluctant to speak with me or my solicitor over the phone.

 

Now I have paid £17500 for a house and potentially no mortgage!

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As this is a mortgage then they are obliged to keep telephone recordings and paperwork.. I would send a Subject Access Request to them in order to confirm that this is what they agreed to.

 

LINK

 

It will cost you £10.00 and they have 40 calendar days to provide the information. However, looking at your dates above, I don't think you will have the information in time... :(

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Hi Denovo,

 

In view of the amount you could potentially lose, I suggest you also make a formal complaint to Barclays London HQ by email to the CEO office.

 

Contact details for Barclays are in the Stickies - http://www.consumeractiongroup.co.uk/forum/showthread.php?208-Email-or-contact-details-for-Barclays(2-Viewing)-nbsp

 

Keep the complaint very brief and focused and tell them you expect them to honour what they said to you by phone.

 

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