Many thanks for your advice

Many thanks for your help!

Hi I have a mortgage approved by Woolwich on a new build property. I have had no end of problems with them, however the issue I have at the moment is that they won't extend my offer. My property is due for completion 31st October and my offer runs out on 11th October. Before I exchanged, this date was pointed out and I spoke with Barclays over the phone with reference to an extension. At first they said they could not approve anything immediately and that the underwriters would need to look at my case and get back to me. I informed them that I needed an answer that day as if I didn't exchange that day I would lose the property as the price would increase I would not be able to afford the increase. They spoke with an underwrite and assured me that an extension would not be an issue. I asked for it in writing as obviously I was about to part with a large sum of money to exchange on this basis. I was informed that they would send me revised paperwork Monday as there system was currently down and unable to issue it staight away, however it would be documented on my notes. Barclays did not send me this paperwork, and when queries they are now going back on their word saying that I need to reapply and pay further valuation fees etc. I'm only asking for a 3 week extension!!! My original offer was assessed on the old MMR, and as I have applied via a mortgage broker, Barclays are very reluctant to speak with me or my solicitor over the phone. Now I have paid £17500 for a house and potentially no mortgage!

Many thanks for your replies. Yes my last issue was resolved. But seems vodafone have issues when it comes to pay monthly customers travelling abroad. I have sent the details as requested lee. Reference no: 5317828

Having opted in for vodafone euro traveller as I travel to europe often during the month, it appears it has not been added to my account and therefore resulted in numerous data charges whilst abroad. I have texts from vodafone informing me that I have euro traveller! Customer services, although polite, could not help me and told me to go into the store. This is inconvenient as I am travelling again for at least a week. Customer services should be able to deal with these issues, hence the title customer services. I was repeatedly told that the euro traveller would now be added and a gesture of £5 would be added to my account. Not good enough, I want the charges refunded! When asked if I could raise a complaint, the advisor told me she would raise one for me but said she could not send me a copy of the complaint as it would be dealt with internally. As a complaining customer, I should be able to see the complaint that is being raised! Hence my post on here!

Please help me! I went away on operational duty to Afghanistan. Mobile phones are not to be switched on due to security. I took my phone with me as I made regular trips to Cyprus. I had recently upgraded my contract with vodaphone and cancelled an old one which my brother had been using. On my first trip to Cyprus, I noticed I could not make calls or texts but could receive them. I emailed vodaphone to enquire. I was informed that my upgrade was in fact an earlŷ upgrade and I had a fee of £54 or there abouts which had not been paid. II knew about this fee, however, I assumed this would be added to my bill and taken with my direct debit payments. Luckily I had left some blank cheques with a friend who agreed to go to the bank and pay I for me. The next trip to Cyprus, my phone still was not working and by this point, I could not receive and calls or texts! So I emailed them again. I was informed that I had an unpaid bill on my account of nearly £400. I asked where this bill had come from, as I had been in Afghanistan for some time and not been able to use my phone. And I also asked them that as there is a direct debit set up on my account, and there always has been, why had my bill not just been paid in this way. The reply informed me that the bill was from the contract I had cancelled, (out of the contractual agree,met so there was no cancellation fee) and if I wished to discuss the bill further then I needed to ring customer services and that there was no direct debit set up on my account! I quickly informed them that I was unable to ring customer services due to my circumstances in a war zone! I told them that there has always been a direct debit on my account and that the mobile number in question could not have run up such a bill as it had been cancelled well before I left the uk, and as such I was not impressed with the lies they were telling me! Prior to returning to the uk aft over 4 months, I decided to pay the bill as I required a phone and thought I could dispute it a later date. I asked my friend again, to visit vodaphone and pay the outstanding bill. Vodaphone refused to deal with her as the account had now gone to agency! When I finally returned to the uk, I checked my mail, only to find ONE letter from vodaphone informing me that I had an outstanding bill, which included a termination fee and if it was not paid by a certain date, my account would be passed to an agency. I had not received any other letters giving an explanation of the bill, or requesting payment! I obviously was not back in the uk in time to resolve the issue, as my account was passed to agency. I have not received any correspondence from this agency up until now! Can vodaphone refuse to deal with me? Surely they have to give me some explanation of the bill? I am unable to log on to my online account as they have suspended it and they haven't sent me an itemised bill of any kind. I have received no letters asking for payment, and even my last email was not replied to. How can they refer my account to an agency without giving me any opportunity to pay the bill? I informed vodaphone prior to me leaving the uk that I would be in Afghanistan for 4 months and so any correspondence would have to be via email.