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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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PPI Interest (revisited)?


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Hi, being new to the forum I hope I am not opening a thread that has been dealt with before.

 

Anyway, I used a PPI claims company to submit a claim to Lloyds on my behalf for PPI repayment. they were very good and managed to secure a total of over £8000 including interest. Under their terms of business, I was to pay them a no win no fee, fee of 12.5% of monies reclaimed plus VAt. I have no problem with that and agree I signed a contract to this effect and am happy to pay them. However, they have charged me a fee on the simple interest paid by Lloyds, as required by the FSO, on the monies reclaimed. My contention is that the monies the company obtained for me do not included the interest as that is interest on the monies they obtained and not actual monies obtained. Does this make sense? am I barking up the wrong tree? i just don;t see how interest can be classed as monies obtained when it the bank was legally obliged to pay it.

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ppi claims companies will shaft you every which way, end off. that's why every post in here advises against using them. you cant team up with a shark and then complain when you get bit. sorry

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very helpful t18con! Thought this was a forum for consumers. I have not made one complaint in my post. It is a query. For the record, they have not 'shafted' me. they were very professional and helpful. It is the concept of what has been obtained that is in point. any helpful replies would be greatly appreciated.

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very helpful t18con! Thought this was a forum for consumers. I have not made one complaint in my post. It is a query. For the record, they have not 'shafted' me. they were very professional and helpful. It is the concept of what has been obtained that is in point. any helpful replies would be greatly appreciated.

 

I refer you to post #3 above, specifically...

 

CMCs will charge their fee on the total amount that they recover for you, including the simple interest.

 

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