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Vodafone - Lee ******Resolved******


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7358756 email ref

 

Hello

 

Can you help

 

A single 6 hour long call was made a few days ago

 

This was accidenly done - smartphone touch screen

 

Would you be able to refund/cancel this call

 

Also would it be possible to put a £20 cap on this £8 contract ?

 

Thank you

Edited by willt86
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its not such a smart phone in letting you make a useless 6 hour call...

 

i thought that if no sound was made the network would automatically cut you off?

If I've given you advice, then it is just my thoughts / opinions - doesn't mean I am right!

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sorry, i seem to be wrong re phone cuts off if there is no sound. i tried to google this info and couldn't find anything.

If I've given you advice, then it is just my thoughts / opinions - doesn't mean I am right!

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consumeractiongroup.co.uk/forum/showthread.php?334247-Accidental-0843-call-on-vodafone-mobile-cost-me-over-%A353-any-help-please

 

 

consumeractiongroup.co.uk/forum/showthread.php?390570-Accidental-call-on-vodafone-mobile-cost-me-over%A3100-any-help-please

 

 

 

Yes my fault, but according to these two threads Lee from Vodafone was able to refund these two customers.

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  • 2 weeks later...

What had happened

 

So I received a text message saying that my bill was unusual £150+ from vodafone

Found out I had a call connected accidentally overnight for 6 hour this used up all my 300mins then I had made some normal calls once my 300 minutes where used up (didn't know about this) and was about to be billed £205.39. Should only be £8 a month.

 

Looked around online for what to do if I should go down to the store or phone up but instead I came across this forum. Another user had a simialr problem and Lee was able to help them.

 

I then followed the instructions from a sticky needed to email Vodafone customer care to get an email ref number. Then I created this topic, Lee seen that I needed help and got into contact with me over the phone. Due to my payment date coming up I was charged £205.39 but with Lee's help I was refunded £184.39. So this month's bill comes to £21 which is just Vodafone charging me as if I had unlimited mins. £21 is a lot better that £205.

 

To sum up I am thankful for Lee in sorting this out for me I am not sure if I would of been refunded if I had of went to the store.

Also Vodafone for refunding my mistake.

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  • 2 weeks later...
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