Aviva Car Insurance - Poor Service

[princess roxy]

Had an accident 26th may 2014 .I was told i was at fault after skidding and hitting the car in front who suddenly stopped on a busymain road to let a duck cross.....I phoned quote me happy who put me through to aviva person who took details etc TODAY still no one from my insurance company has been in touch ,after many calls trying to get info. A viva people said they would call me back on four occasions no one has bothered. The car recovery company has given me some information saying that my car has been taken to dismantlers as a total loss, yet after a month ,not a word from my insurers quotemehappy aka a viva, absolutely disgraceful customer service .

[ims21]

Hi roxy

 

I have moved your post to a thread of its own as you would be lost on such an old thread.

 

The guys will be along to help as soon as they are available.

[princess roxy]

They dish out plenty of adverts on TV saying how good they are etc. TOTAL RUBBISH in all my 40 years of driving I have never experienced such bad customer service, in fact I've had no service from them after paying my premium up front. Quite happy to take my hard earned cash ,less than happy to give me any service,or should I say couldn't be bothered BE WARNED AGAINST AVIVA AND THEIR SPIN OFF QUOTEMEHAPPY

 

insurance companies are only as good as their customer service, this company is unbelievabley POOR

[Guest Aviva Support]

They dish out plenty of adverts on TV saying how good they are etc. TOTAL RUBBISH in all my 40 years of driving I have never experienced such bad customer service, in fact I've had no service from them after paying my premium up front. Quite happy to take my hard earned cash ,less than happy to give me any service,or should I say couldn't be bothered BE WARNED AGAINST AVIVA AND THEIR SPIN OFF QUOTEMEHAPPY

 

insurance companies are only as good as their customer service, this company is unbelievabley POOR

 

Hi Princess Roxy

 

I'm really sorry to see your post.

 

If you'd like to contact our team at Quote Me Happy by using the following link, they will do their best to resolve this for you -

 

on.fb.me/1jiGZyH

 

I hope this helps,

 

Thanks

 

Stephanie

 

Aviva Social Media Team

[Guest Aviva Support]

Had an accident 26th may 2014 .I was told i was at fault after skidding and hitting the car in front who suddenly stopped on a busymain road to let a duck cross.....I phoned quote me happy who put me through to aviva person who took details etc TODAY still no one from my insurance company has been in touch ,after many calls trying to get info. A viva people said they would call me back on four occasions no one has bothered. The car recovery company has given me some information saying that my car has been taken to dismantlers as a total loss, yet after a month ,not a word from my insurers quotemehappy aka a viva, absolutely disgraceful customer service .

 

Hi Princess Roxy

 

Just to let you know, I've replied to your other thread about this.

 

I hope this helps,

 

Thanks

 

Stephanie

 

Aviva Social Media Team

[maroondevo52]

Two threads merged.

[citizenB]

Hi Princess Roxy

 

I'm really sorry to see your post.

 

If you'd like to contact our team at Quote Me Happy by using the following link, they will do their best to resolve this for you -

 

on.fb.me/1jiGZyH

 

I hope this helps,

 

Thanks

 

Stephanie

 

Aviva Social Media Team

 

This appears to be a Facebook/Twitter link ? Can you please provide a dedicated email address for the OP ?

[princess roxy]

Hi Princess Roxy

 

Just to let you know, I've replied to your other thread about this.

 

I hope this helps,

 

Thanks

 

Stephanie

 

Aviva Social Media Team

 

Typical,

send me a link that DOESNT WORK!!!

Just shows the total incompetance of the company!!

[havinastella]

Link worked for me.

[silverfox1961]

Hi

I don't see why Aviva would want to take this off CAG and onto Facebook. You will get as much help here (if not more) unless there is a good reason to do so. I cannot see one at the moment. Perhaps the Aviva rep would like to make a comment??

[ims21]

Hi Princess Roxy

 

I'm really sorry to see your post.

 

If you'd like to contact our team at Quote Me Happy by using the following link, they will do their best to resolve this for you -

 

on.fb.me/1jiGZyH

 

I hope this helps,

 

Thanks

 

Stephanie

 

Aviva Social Media Team

 

I think Aviva should have the decency to sort this out through CAG.

 

They were given permission to post on here with a view to being open and transparent in their dealings with the customer on CAG and it seems that they do not wish to do so.

 

I wonder why that could be?

[princess roxy]

AVIVA have my phone number, email address and home address. I have spent over £25 on phone calls to them. They have passed me from pillar to post with no one willing to speak to me about my car or my claim. They once hung up on me after holding the line for nearly 40 minutes. They have promised to ring me back on 5 occassins, but never did. IN FIVE WEEKS THEY HAVE NOT RUNG ME ONCE ABOUT MY CLAIM . Like i say ,a company is only as good as their customer service, AVIVA aka QUOTEMEHAPPY is the worst ive ever come across, disgraceful.

[silverfox1961]

AVIVA have my phone number, email address and home address. I have spent over £25 on phone calls to them. They have passed me from pillar to post with no one willing to speak to me about my car or my claim. They once hung up on me after holding the line for nearly 40 minutes. They have promised to ring me back on 5 occassins, but never did. IN FIVE WEEKS THEY HAVE NOT RUNG ME ONCE ABOUT MY CLAIM . Like i say ,a company is only as good as their customer service, AVIVA aka QUOTEMEHAPPY is the worst ive ever come across, disgraceful.

 

 

Well don't forget they now welcome feedback on their website however good or bad. As far as I can see, they don't delete negative comments either.

 

http://www.aviva.co.uk/customer-reviews/car/

[Guest Aviva Support]

This appears to be a Facebook/Twitter link ? Can you please provide a dedicated email address for the OP ?

 

Sure,

 

Princess Roxy

 

Please email the team (team@quotemehappy.com) with the following information:

 

• Full name
  
• Date of birth
  
• Postcode
  
• Registration number
  
• Policy number
  

 

As soon as this is received, the relevant Claims team and Manager will look into your Claim and get an update to you as soon as possible.

 

Many thanks

 

Marv

Aviva Social Media Team