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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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A Couple Of Queries ***WON!!!!!!***


Laura Cooke
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Gresham Street (watch the spelling) is the registered office to send the N1 to.

 

Not sure why you cannot download the N1 and not sure about the question your are asking regarding interest, do you mean the daily rate or the interest since the penalty was applied?

 

To help though, if you want to PM me your email address I can send you a completed PDF N1, that should hopefully resolve both your difficulties.

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Hi Laura - I have just sent again, if you do not receive it by tomorrow then let me know, maybe PM me another address. Hopefully PMs will work tomorrow.

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Hi Laura - Without having your computer in front of me, I do not know the problem.

 

There are PDF and Excel attachments definitely, do you have the software to open them (Adobe and Excel) installed on your machine?

 

Maybe email me your versions and I will tell you how to amend them without sending any attachments back to you - not very efficient but needs must.

 

Or maybe a different email address, sometimes aggressive spam filters remove attachments, do you have a hotmail address?

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Sorry Laura, as you emailed me the preliminary letter to look at, I presumed it had not been sent.

 

Have you sent the Letter Before Action?

 

Yes we can add that charge on, but we should wait until the 1 February 2007 before issuing the N1.

 

In any event I will complete a N1 for you later.

 

We will get there in the end.

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Okay Laura - I will add the £90, recalculate the interest and complete the N1 and then email over to you. I will presume that the £90 relates to the account number that starts with 174. Happy to help.

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  • 2 weeks later...

Given the sum involved to my mind, it is not worth the hassle, in particular if you are claiming contractual interest at 39.8%. That basis for claiming such interest remains untested in the courts.

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It is your choice, but I would just bank the cheque and forget about it.

 

Some people say it is the principle, but I do not, it is all about the money. Not that I do not have principles, of course, but as I say, it costs your time and often money to have principles.

 

It can get very expensive to have principles, in particular if you loose.

 

You just have to weigh up, if it worth investing the time and money to go after a sum of money, notwithstanding the principle.

 

I suppose a simple yes or no would have done to answer your post, without explaining the inner workings of my mind and going on....

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Do not get too excited, there are downside to judgement in default as below:

http://www.consumeractiongroup.co.uk/forum/lloyds-bank/48946-curli-lloyds-tsb.html#post572354

I would give it a few more days, they usually to file defence, albeit a bit late sometimes.

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  • 2 weeks later...

No AQ fee is required anyway, as your claim is below £1.5K if I remember correctly.

 

Lloyds usually make a full offer at this stage. If they do not next stage usually is the judge will issue directions and a hearing date.

 

Have you used the New Strategy Order?

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This is the New Strategy link that explains it:

http://www.consumeractiongroup.co.uk/forum/general/53570-new-strategy-allocation-questionaires.html

It can be a lot to take in essentially you insert these words in Section G of your AQ:

'The Claimant proposes the attached draft order for directions, for the courts due consideration. If ordered, the Claimant believes these directions will allow the overriding objectives to be furthered in that they will fully identify the most fundamental issues in dispute (as detailed below), and allow them to be assessed so that this claim may proceed justly and expeditiously.

- The crux upon which this claim rests is the true cost incurred by the Defendant as a result of the contractual breach from which its charges arise. If the Defendant cannot substantiate the cost of each charge as proportionate to its loss incurred, it has charged contractual penalties contrary to the UTCCR 1999 and common law principles established since the early 1900's.

- In the event that the Defendant’s charges were accepted as being a fee for a service (which is denied), examination of its true costs is required to determine whether the price is reasonable as required by the Supply of Goods and Services Act 1982.

As the law relating to contractual penalties is long established, the Claimant believes the outstanding issues to be of fact. Accordingly, the Claimant respectfully requests that the claim be allocated to the small claims track, and estimates that the hearing of the claim should last no longer than one hour.'

And attach this (as Barty's post 103 above):

http://www.consumeractiongroup.co.uk/forum/general/57708-draft-order-allocation-questionnaires.html

Take your time, you have a while yet. The New Strategy should speed up the settlement process.

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I am still here, others seem to answer your questions before I can. I told you before, stop putting yourself down, you are doing fine.

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  • 4 weeks later...

For further documentation see here (warning this is a lot to take in):

http://www.consumeractiongroup.co.uk/forum/guidance-notes/64911-got-court-date-guide.html

 

Everyone thinks theirs will go to court, until invariably it settles. Given the comparatively low value and that you are not claiming contractual interest or charges older than 6 years, your claim is less likely to end up in a hearing than other claims.

 

You will be fine.

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That you have heard nothing from the court is nothing to be concerned about.

 

From sending in your AQ to hearing from the court again can be anywhere between 2 and 12 weeks.

 

You have not lost your case because of what you say above, your claim can be adjusted for the £90 if it has been refunded and as to the statement that is missing do not be concerned about that - if Lloyds deny that they levied the charge then we are going to have some difficulties, but they are unlikely to do this.

 

You are doing fine, just be patient and wait for the court.

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Hi Laura, that order is good news.

 

I have just prepared all the documentation myself. I have a PDF with all of D (in post 149) scanned in that I will email to you. Remind me if I forget to send on Monday.

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