Booking error, refund required - onthebeach.co.uk

[missy5]

I booked a holiday with onthebeach.co.uk in error due to the site not being user friendly.

 

I did not know the booking had been made as the total cost (including credit card surcharge) was not included until I proceeded with the booking.

 

It also initially showed the return flight being to Manchester and I had specified Liverpool Airport for travel.

 

At no point did it say the booking had been confirmed,

 

I therefore then booked the same holiday for a longer period, due to there not being much difference in price.

 

I can cancel the hotel but as the flights are with Ryanair, they are non refundable (and they are the majority of the holiday cost).

 

Please help. I only knew the booking had been made as I received a confirmation email,

 

but I was not checking my emails whilst looking for holidays!

[dx100uk]

as you paid by credit card

 

you can do a section 75 refund

http://www.which.co.uk/consumer-rights/regulation/section-75-of-the-consumer-credit-act

 

phone your card provider

 

dx

[missy5]

Hi, well just to update the forum,

 

as predicted from reading other people's experiences,

 

very difficult to get through to Ryanair (and expensive),

 

however they agreed to refund the flights,

 

said I would receive confirmation email which I never received.

 

Onthebeach.co.UK were however closed over the weekend,

did not reply to any emails and equally as difficult as Ryanair to telephone.

 

I have had confirmation that the holiday has been refunded, although not yet back on my credit card,

except for £12.92 which I think was the fee for using a credit card to pay with.

 

I say think, as the holiday has been closed down online and I have not had a breakdown of the refund.

 

All in all, a terrible company to deal with, although I'm relieved to get the majority of the cost refunded,

not that I've received it yet,

 

I don't feel I should be charged for using a credit card!

 

Does anyone know if it's possible to claim this charge back?

 

Thanks

[dx100uk]

go do a section 75 as advised to your CARD COMPANY

 

you will get EVERYTHING back

 

dx

[missy5]

Thanks I will try it, but now it's less than £100, does that matter?

[dx100uk]

no harm in asking where you now stand.

 

they can always bring pressure to bear

 

I was under the belief that 90% of these handing fees by credit card were outlawed long ago?

 

dx

[missy5]

Great, thanks for the advice will give it a try once I get the refund