what happens to brighthouse account when the account holder dies

[hallowitch]

what happens to brighthouse account when the account holder dies

[hallowitch]

should have said the account holder left no money or property no insurance nothing

[ericsbrother]

well, if you inform them of the death the interest accruing on any debt should be frozen (along with the rest of the account) and th executor of the estate (if there is a will, other than that the person sorting out the finances) should invite them to sendan account summary for payment to be made from the estate prior to redistribution.

 

Basically, if the deceased has any money, property, assests like shares, money in the bank, cars etc but NOT personal effects like furniture, items of jewellery or the like that are individual pieces then all of the identified debts should be paid out of that estate before the rest is divvied up according to the will or rules of intestacy. You dont need to send copies of the death cert to them, they have no right to demand it.

 

Now, if they were shopping at BH then I bet there are no Ferraris in the garage so you only have to worry about the cash. Once funeral costs are paid, will there be anything left? If so, pay off what is owed or what can be done for the council tax, then utilities and lastly anything else liek this. If there isnt enough money then just inform the creditors like BH that the person is deceased and left no estate.

 

No-one else as any liability for the deceased persons debts so dont let BT or BH tell you otherwise. You dont have to sell the furniture to pay off any debt as it is not part of the estate so again, if these people try and offer their "advice" , put the phone down on them as they tell lies in the hope that they get something. BT are the worst for this amongst utility companies but BG arent far behind by trying to assign accounts over to the person who contacts them etc.

[citizenB]

What items are involved.. do they have to be returned if not fully paid for?

[silverfox1961]

I think CB is right.

 

As the goods are HP then they still belong to BH. They should take them back. They may ask for any arrears but that is all.

[Conniff]

As he hasn't got anything, would they want his socks washed or unwashed

[hallowitch]

Its my daughter-in-law that's passed away my son is only 35 and he hasn't got a clue how to deal with this he asked me to help him sort out her debts (most she had before she met him) that's why they are in her name only I think I should be able to deal with the rest of her creditors

 

 

she didn't hide the fact that she had debt and she spoke to me about it so I know she is with a debt management company (if that's the right word) step change I think but that's only been going about 6 months

 

 

and she has a debt with a company like provident

 

 

then there is brighthouse from memory I think she is still paying for a 3 piece suite I think she has had it about 18 months and a bed and bedroom furniture she has had that about a year

as I said that's from memory but I will get her paperwork

 

 

ericsbrother thanks for the post I completely forgot about the utility's some of them will need changing over

[citizenB]

Have you contacted StepChange and advised them of your DiL's death ? If not, then they might be able to contact any creditors on your Son's behalf.

[hallowitch]

Have you contacted StepChange and advised them of your DiL's death ? If not, then they might be able to contact any creditors on your Son's behalf.

 

 

 

 

step change have been informed over the phone because we closed her bank account and her DD payment came from that account nothing been done in writing yet

are the creditors they were dealing with going to start sending letters these debts were mainly catalogues

[griffzilla]

Any Direct Debits will automatically be sent a notification that the payer has deceased, which hopefully will make the process a bit easier for you all.

[Guest Ann-Marie at BrightHouse]

Good Morning Hallowitch

 

Firstly, I am sorry to hear of the loss of your Daughter In Law.

 

BrightHouse will write off any active agreements and the full ownership will be passed over to the next of kin if they wish to keep them.

 

If they do not, they can either return them or dispose of them.

 

All the store require is a copy of the Death Certificate and the store will then be able to get this arranged as quickly as possible for your son.

 

If you have any further questions, please give our Customer Relations Department a call on 0800 526069 and a member of the team will be able to assist you.

 

Kind Regards

 

Ann-Marie

 

Web Relations Team

[hallowitch]

Good Morning Hallowitch

 

Firstly, I am sorry to hear of the loss of your Daughter In Law.

 

BrightHouse will write off any active agreements and the full ownership will be passed over to the next of kin if they wish to keep them.

 

If they do not, they can either return them or dispose of them.

 

All the store require is a copy of the Death Certificate and the store will then be able to get this arranged as quickly as possible for your son.

 

If you have any further questions, please give our Customer Relations Department a call on 0800 526069 and a member of the team will be able to assist you.

 

Kind Regards

 

Ann-Marie

 

Web Relations Team

 

 

Thank you very Much for your reply my son will be very relived to here this

 

 

my daughter-law and her Family all use Brighthouse and I believe they have done so for years the shop have not been informed but are aware of her passing the staff kindly sent her mother a card and flowers

 

 

Thanks again for your help

 

 

 

 

I will speak to her mum and ask her to take in a copy sometime next week

[citizenB]

Perhaps take the link or a print out of the post that Anne Marie has made, hallowitch.. just in case you have any problems !

[hallowitch]

update

 

 

Letter and death certificated handed in to shop still not had a letter confirming accounts closed will give it another few days then chase it up

[citizenB]

Perhaps Anne Marie will chase that up for you hallowitch.

[Guest Ann-Marie at BrightHouse]

Hello Hallowitch,

 

Thank you for the update and I am sorry that you are still having to chase this.

 

Can you please give me a call directly on 0800 526069 or email me at customer.relations@brighthouse.co.uk quoting reference F0702672 and I can have a look into this for you.

 

Please keep the thread updated.

 

Kind Regards

 

Ann-Marie