Bright House Harrasment, where do I stand

[sash knighton]

Please help me, I think i'm being a little thick here what is OSC,

and if so can i caim back any money from it as i have been with Bright House for ages?

[sash knighton]

Hi Caggers

 

I have been with Bright House for a while now, and I must say as much as i find their prices extortionate,

 

I repeatedly keep getting harassed by text messages or phone calls on the day I am ment to pay.

 

I have told them over and over again That I am aware that it is my day to pay and i will be down to pay my bill

but i keep getting calls and texts (texts at least 3 or 4 every saturday).

 

Now i have them verbally on the phone, instore and even written them a letter stating if I dont stop getting these 'REMINDERS'

I will go to the OFT.

 

They havnt been stopping so what or how do i go about contacting the OFT

[dx100uk]

you have two insurances you are paying for:

 

Optional Service Cover

 

Damage Liability Cover

 

you can reclaim them

 

as for the harassment, send them the harassment letter from the green top left library tab.

 

dx

[sash knighton]

Thanks DXHow do i go about claiming osc and dlc

[Jason BrightHouse Web Rela]

Good Afternoon Sash Knighton

 

Optional Service Cover (OSC) was available to customers who took out an agreement prior to 2nd September 2013. OSC gives customer’s the added benefit of a full service package together with peace of mind.

 

Some of the benefits of OSC include:

 

· It is optional and can be cancelled with 7 days notice

· Covers cost of product repairs

· Response within 72 hours

· Repair or loan replacement given (where applicable)

· You can return your product for whatever reason, whenever you want, without penalty, with nothing more to pay. Goods must be undamaged and in good working order and repair.

· If you return your product you can benefit from a restart voucher. (You can even restart your agreement up to 12 months later, and the payments you have made will still count against a product of similar age and specification).

 

Please note that if you took out your agreement after 2nd September 2013 we now include a similar range of benefits as a standard part of our service and it is already included in your weekly price.

 

We are able to stop any ‘Best Day to Pay’ reminder texts that you seem to be receiving, including any other marketing calls / texts / correspondence. In order for us to do this, we just need to confirm the telephone number/s that you are receiving the calls to.

If you would like to discuss your account and any concerns you may have, please can you email us at customer.relations@brighthouse.co.uk with your account details (name, address, store the account is with) and with any relevant information that would enable us to handle your enquiry as effectively as possible.

 

Alternatively, you may also speak directly to a Customer Relations Representative on 0800 526 069 who will be happy to help you.

 

Please update this thread with any feedback once we have spoken to you.

 

We apologise for any inconvenience caused and we look forward to hearing from you.

 

Many Thanks

 

Jason

Web Relations Team

[dx100uk]

OSC and DLC are totally unnecessary as the sale of goods act covers you FOR FREE..

 

as for hiding them in the 'new agreements'

 

so WHERE does the FREE COVER under SOGA sit with this?

 

the customer DOES NOT NEED COMPULSORY repair insurance or compulsory theft insurance......

 

dx

[dx100uk]

here you are sash..

 

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?313858-Reclaim-OSC-DLC-info-here

[sash knighton]

Thanks DX And just a update for everyone,

 

i phoned bright house web relations team and the lady was more than helpful and

 

said that if i go in store and ask for my agreement then they will print it off there and then,

 

And she also stated that brighthouse like to sort things out before going to small claims court especially if i have been miss sold OSC.

 

She then said that because of this she is going to raise a complaint on my behalf.

 

I will keep you all updated what happens

[dx100uk]

DLC too ?

 

dx

[sash knighton]

I didnt think i could claim DLC as i havnt got insurance on my home? If i can claim it i will do

[dx100uk]

there is no legal requirement on HP agreements for the goods to be insured

 

it is solely a condition within BH's T&C.

 

and as we know with PPI & Credit/Loan PENALTY charges

 

being contained within their T&C's does not make it unchallengeable

 

ask them specifically where the HP agreements act states the goods MUST be insured against loss or theft....

 

we cant find it...

 

did you read that link I sent...

 

dx

[sash knighton]

Pretty much... Most of it

[hyperjase]

there is no legal requirement on HP agreements for the goods to be insured

 

it is solely a condition within BH's T&C.

 

and as we know with PPI & Credit/Loan PENALTY charges

 

being contained within their T&C's does not make it unchallengeable

 

ask them specifically where the HP agreements act states the goods MUST be insured against loss or theft....

 

we cant find it...

 

did you read that link I sent...

 

dx

 

You've just made things perfectly clear for me on my claim, I have several past accounts with BH ... I shall be challenging this point - asking for where it requires in Law that it must be insured.

 

[dx100uk]

that'll be fun!!

 

we cant find any

 

dx

[sash knighton]

Hi again caggersI have been looking for a template to send to head office to claim all of these hidden costs back, any ideas where i can get one or if someone wants to type one up for me as my wording is not as good as most, thanks

[dx100uk]

so you've done a spreadsheet?

 

 

dx

[sash knighton]

Spreadsheet?

[dx100uk]

yes it might be an idea to workout how much they owe you back

 

have you all the statements?

 

see link 3 below

[sash knighton]

I'm working it all out as we speak mate, but i thought i best give them a covering letter of my intentions but dont know how to start it

[dx100uk]

CISheet v101.xls

[sash knighton]

Cheers DX this calculation sheet is perfect

[sash knighton]

Just an update folks I have filled out my calculation sheet that dx put on here (thanks). And it seems that Bright House have taken £674.14, so my calculations and a nice direct letter has been sent the head office, recorded and now have 14 days to respond.Would love to here how other people are getting on

[sash knighton]

MERRY XMAS CAGGERS

 

UPDATE: Please see attached file

 

this is the letter i got back from bright house today.

 

It looks as though they have only looked into my agreements, and not what i was told verbally.

 

I spoke to someone on the phone from the costumer relations department, which he was not much help.

 

What should I do now people?

 

I have go to go in store today to pay my bill.

 

The OSC best have been taken off or I will refuse to pay until it has.

 

Advice please..

[silverfox1961]

Hi Sash.

 

The image is a little small to be able to read

 

Any chance you can convert it to a PDF file.

[sash knighton]

Hi silver fox, I have just had a call from their area manager and has made me an offer of £200, i might be a bit silly but i have accepted it on the grounds that I'm making a little video that will be on youtube soon to show people and let them know that it is possible to do this. When it is done i will send you the link to it.

Thanks you for all your help