Cassava Enterprises AKA 888Casino refusing to payout!!

[ash1205]

Hello All,

 

Im just writing for a bit of advice if possible..

 

I'm 19 years old almost 20, and

 

i work as a locksmith in a technical department also doing ordering and stock control,

lately ive been gambling quite a lot, for the past 3 months and got myself in a bit of a bad way really,

 

3 months ago i upgraded my bank to a classic one,

which allows me to deposit for gambling websites online, and

 

the first month, i bet all my money away within a matter of days,

I get payed on the 28th of each month and the money (£860) was probably gone in the best part of 3 days,

only had money left for lunch, then

 

next month i got payed and did the same,

only i got a £470 overdraft and went all the way into that,

 

i had another month doing exactly the same, and

 

obviously just passing a new month ive only recently been payed,

which barely got me out my overdraft,

 

i then suddenly got hit by unauthorised overdraft fees which suprises me as i never went into unauthorised overdraft,

and all sorts of bills, including money i owed, but

 

i wasnt to fussed as i won £520 on 888casino, and

 

i said to myself thats it,

it will put me back from the start and

i will identify myself as a problem gambler on any form of gambling website im registered too.

 

then i noticed i cant actually withdraw the money as all of a sudden they are asking me for ID,

'ok no problem' i thought..

 

But the proccess has dragged over the course of 5 days already,

and they are now asking me for a copy of the back of my bank card as proof

because the name i registered with doesn't match

(which it don't as it was just a junk account untill i received a promotional e-mail and decided to play),

 

i have now e-mailed them the back of the bank card, a

nd i am yet to recieve a reply,

but i cant help but worry after all the reports of bad service

and 'refusal to payout' from Cassava Enterprises,

it is litrally all i am reading about them.

 

Not only that,

you wouldnt think such a large company would be so hidden, they dont have a phone number in their signature in e-mails,

they only have their phone numbers in a very select few places on a google search,

and they dont even include their last names in e-mails.

 

I just want the money in my account to be honest and the gambling to be over and done with,

 

i did never in a million years think that a genuine casino company that owns atleast 100 (most of the popular) poker/casino/bingo websites

could still be going while its doing this to customers, ive seen plenty of people posting of money being disallowed very very large sum's.

 

I work 5 days a week, and this is really affecting me at work,

im incredibly depressed as i havent even got money for lunch,

 

its my mum and dad's wedding at the end of this month (23rd)

and i dont have any idea how im going to pay for drinks,

 

i've deactivated my facebook account and have had my phone turned off

and havent been speaking to anyone at home,

 

sure losing on gambling puts me on a low,

but a gambling company doing this to its customers is just ridiculous,

Its my fault for gambling in the first place but i have never felt so low in my life.

 

If they refuse to pay out due to the name on the bank card being different to the one on my account,

is there any legal action i can seek possibly,

would i stand a chance and if so where could i start?

[aburobert]

Register a complaint here:

 

http://www.gamblingcommission.gov.uk/gh-contact_us/complaints/how_do_i_complain_about_a_gamb.aspx

 

May not do a lot of good so you need to also register a complaint with the Gibraltar Gaming Commission as I believe they are registered there.

 

Complain also to all and sundry - MP, consumer Watchdog type programmes and anyone else you can think of. These Gaming companies are very happy to take your money and extremely reluctant to pay out winnings.

 

If you funded your gambling with a credit card I would also attempt a chargeback for advertising and selling a service not as advertised.

 

Also VERY important get some help to combat and deal with your addiction!

[ash1205]

Brilliant thanks, fortunately i didnt need to register a complaint, it was a 7 day process but this was the response i've litrally just recieved after sending through the back of my bank card and my passport and provisional licence,

 

Dear Ashley,

 

This is Noreen J. from the Operations Department at Cassava (Gibraltar) Ltd. Cassava (Gibraltar) Ltd operates "888casino" and I am writing to you with regards to your account with the username "************".

 

I can confirm that we have now received and verified the recently requested documentation. As a result any restrictions have now been removed from your account, and waiting withdrawals can now be completed.

 

Your account has also been upgraded which will now allow for increased deposit and withdrawal limits where applicable and in line with company terms and conditions.

 

Many thanks for your cooperation and understanding in this matter.

 

Regards,

 

Noreen J.

Operations Department

Cassava (Gibraltar) Ltd.

(Cant post e-mail)

 

Withdrawals are now in checking process and i couldn't be any happier, i am just hoping they don't go back on the withdrawal now.

[Desperate Daniella]

Hi Ashley,

 

Let's hope they don't and you get your payout.

 

But, please, please, please join Gamblers Anonymous. I have lived with a gambler and it's awful.

 

You are very young, and you can beat this. I spoke to GA about my situation and they were so kind and helpful, but it was far too late to save my relationship.

 

You have the whole of your life ahead of you so please don't ruin it all by gambling.

 

Sending you best wishes and positive thoughts.

 

DD

[aburobert]

Well done - hopefully you will get the money quickly and without problems.

 

Then close your account and take Desperate Daniella's advice. Gambling is a mugs game - the only people who win in the end are the bookies and casino operators. Remember the odds are stacked against you - you may win occasionally but in the long run you will lose. If you really still want to gamble buy Premium Bonds (at least you can get your money back when you want) or buy shares in the Gaming Companies.

[eemmad5559]

Can somebody please help me. I registered a new card on Slotsofdosh (cassava) and played with the money, then when it came to withdraw they would not let me unless it was to an old card previously registered a long time ago - the card and bank account are no longer active but they are refusing to payout the winnings £2700 unless it is to the old card. They refuse to payout in any other form and so it is impossible for me to withdraw it - can anybody advise?

[dx100uk]

hi ya

 

 

might be better to start a new thread

 

 

of your own

 

 

this thread is rather old

and you wont get seen here

 

 

dx