Vodafone OneNet Rubbish Network

[Dempsey40]

I unfortunately have a One Net contract with Vodafone which is not fit for purpose. I took out the contract specifically to have a landline number on my phone as I was starting a new business.

 

The business failed and I am left with a contract of £47 per month which I could do without. The network is so poor that even the RootScore Report in March rated Vodafone as the worst network in the country.

 

I have complained to Vodafone a number of times and asked if I can move to a cheaper tariff to see out my contract but they do not allow you to do this.

 

Is there anything I can do to get out of my contract. I think I will make it my mission to warn people on every forum to stay away from Vodafone.

[silverfox1961]

Hi

As this is a Vodafone issue, you could try involving Lee

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems-**UPDATED-November-2013**&p=2343766&viewfull=1#post2343766

 

Can you say why you feel the service is not fit for purpose?

[Dempsey40]

Hi SilverFox, there are constant network dropouts, calls fail while you are in the middle of talking, the coverage changes from road to road. It is impossible to run a business off a phone that will not connect to a network reliably.

[silverfox1961]

I would check the terms and conditions fully to see whether this is covered. I understand Onenet is a cloud based service so a connection is very important to continue running a business however, coverage is still dependent on many factors which may affect the service and VF may have a get out clause in the terms and conditions.

[Dempsey40]

I have no doubt they do

[Lee Vodafone Company Rep]

Hi Dempsey40,

 

Thanks for making me aware of your concerns.

 

For further help with network related queries, I'd initially recommend following the troubleshooting guide on our eForum here.

 

In regard to the Root Metrics report you've mentioned, we posted a statement here last month.

 

If you'd like to discuss your concerns further, could you email me with your details via the Contact us form here and quote the code WRT135 - CAG Forum in the subject line?

 

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it and get back to you as soon as I can.

 

Kind regards,

 

Lee

 

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