DCA wont remove details over fraudulant EE account

[Sentaiwarrior]

Hi everyone.

 

I've been a member here for a while and have read some good advice.

 

I haven't posted before as I didn't have much to contribute

(there's plenty of wiser and more knowledgeable posters than I!)

but I do have an issue that hopefully one of you wiser heads can help with.

 

My sister recently got a letter from a Debt Collection Agency

claiming she owed almost £2k to EE which had now sold the debt onto the DCA.

 

I advised her to check with the DCA and EE - as well as her credit files.

 

Eventually she found out that someone had given her name, date of birth and address

to take out a contract with Orange over the phone and then stopped paying.

 

After much to-ing and fro-ing,

she finally got EE to admit their error.

 

EE said they would write to confirm and instruct the DCA not to chase my sister.

 

However, when my sister called the DCA they said they would wait for Orange to confirm (which is fair enough).

 

However, when my sister requested that the DCA remove her details from their database,

the DCA curtly told her that they had a legal obligation to keep her details for six years!

 

I think they're wrong

- the only six year limit I know of is that once you settle a debt,

it stays on your credit file (as settled) for six years. And that is if the debt is yours!

 

I think my sister either spoke to a "script jockey"

(i.e. someone who reads the standard script regardless of your question)

or the DCA is not training their staff correctly.

 

Would anyone be able to confirm?

 

Thanks in advance!

[dx100uk]

you need to complain by letter

 

 

no good phoning a DCA

 

they couldn't careless

 

it this on here credit file too?

 

dx