Car Craft Finance agreement, Warranty and cancellation

[Laura591]

Hi there,

 

Bought a car from Car Craft last week and very disappointed with the service. Extended warranty sold under false pretenses and the service light is showing on the car, which likely also needs a new cambelt.

 

We have now applied to cancel the guarantee and so the finance agreement will need to be reformulated. As far as I am aware, we have no obligation to sign this new agreement and should be able to return the car to you instead. Please advise if this is incorrect.

 

Thanks

 

Laura

[AndyOrch]

Thread moved to the appropriate forum.

 

Regards

 

Andy

[Guest Carcraft Customer Service Manager]

Hi there,

 

Bought a car from Car Craft last week and very disappointed with the service. Extended warranty sold under false pretenses and the service light is showing on the car, which likely also needs a new cambelt.

 

We have now applied to cancel the guarantee and so the finance agreement will need to be reformulated. As far as I am aware, we have no obligation to sign this new agreement and should be able to return the car to you instead. Please advise if this is incorrect.

 

Thanks

 

Laura

 

Hi LauraI will need you to confirm your vehicle registration please so we can locate your account and assist you.Many thanksLinzi

[Laura591]

Hi Linzi,

 

It is XXXX XXX.

 

Thanks

 

Laura

Edited March 31, 2014 by Andyorch
Identification removed.

[Laura591]

Please note, it is in my boyfriend's name.

 

Thanks

[Laura591]

Hi Linzi,

 

I believe someone tried to call my boyfriend yesterday but he wasn't available. Please could you let me know which number to call to get back in touch?

 

Thanks

 

Laura

[Guest Carcraft Customer Service Manager]

Hi LauraIf you call 0800 923 9495 option 6 for customer services, they will help you, they may be limited as to what they can discuss due to data protection, but they will do what they can for you.ThanksLinzi