n power want to install a pre-pay meter

[swifties]

hi guys

 

Wonder if you can all help me please. n power are currently threatening to install a prepay meter in my home due to not being able to afford there bills this has been going on for years.

 

We was in alot of arrears few years back which we was paying on standing order every 4 weeks without fail and our bills was coming down nicely then out of the blue they said that standing order was no longer a recognized payment and we should now pay by direct debit.

 

I explained that my husband gets paid 4 weekly and if we set up direct debit then they are unlikely to get the money but they insisted so we switch to DD and they failed to get money due to other bills taking it.

 

We had a visit from someone on behalf of n power and after showing them all the letters and explained to them the circumstances they just walked out apologizing saying he can not enforce anything due to them changing payment and us paying for over a year by standing order.

 

Can anyone advise on what to do because im really getting stressed with all the threatening letters with court and prepayment meters im not refusing to pay but they now want £200 a month electric and £150 gas a month and there is no way i can afford that :-x:-x:-x:-x

[rebel11]

Hi swifties

 

Welcome to CAG

 

The guys will advise as soon as they become available.

Spaces added to post.

[rebel11]

Hi swifties

 

a) If they end up installing a meter, you will end up paying more. First thing to do is make sure your on the cheapest Tariff with them.Use the comparison websites. Use your bills to work out the cheapest tariff.

 

b) They've got initiatives for Vulnerable People, do you qualify?

http://www.npower.com/rwenpowercr/3_our_customers/3_5_vulnerable_customers/

 

c) Npower Energy Trust might help you, you'll need to apply:-

http://www.npowerenergyfund.com/

 

d) Write a Formal Letter of Complaint, mark it as such. Explain what's happened, how they have let you down (It's stressing you out) and what you want them to do.

 

Send it to:-

 

executive.complaints@npower.com