MMF phone messages but no debt

[Sharonoid]

Hi,

 

I've joined this forum to try to get some help for my husband's elderly parents, who have been receiving frequent messages from these people, and are causing a great deal of distress.

 

They have been hounded by nuisance calls generally, which lead to them reporting it to the police a few months ago, and getting their phone number changed. My MIL almost fell foul of a 'Microsoft' fix-your-computer [problem] call, which we think might have got them put on a sucker list.

 

Anyway, they have a new number, and have gone ex-directory, but have since started getting calls from MMF that are recorded messages, threatening to visit them if they do not contact them about a 'matter'. My in-laws do not, and have never had any sort of debt - they pay cash and don't even have a bank card or use cash machines.

 

They recently purchased a BT call blocker phone, but it doesn't stop these people, and they seem to be calling from a different number each time, so it feels like £50 down the drain, plus my in-laws now feel that there is no way of escaping from these people.

 

I have found the website and an address, and would like to send them a letter telling them to stop, but don't want to give my in-laws details, as they don't appear to hold any information other than the phone number. Also, whilst I am going to write on their behalf, I don't really want to give them my details either.

 

I have made a complaint to the ICO via their website today, but would really appreciate some advice on how we can make these people go away. The distress they are causing is really severe and I need to try and stop this now. Please help!

[renegadeimp]

You need to write a formal complaint to MMF. Address it to rob sands. Tell him exactly what is going on and what you want doing in order to rectify the problem. Also, have a read up on harrison vs link if you feel like taking court action against them.

 

I would also inform OFCOM and the OFT. You can also get the FOS involved as well.

[Sharonoid]

You need to write a formal complaint to MMF. Address it to rob sands. Tell him exactly what is going on and what you want doing in order to rectify the problem. Also, have a read up on harrison vs link if you feel like taking court action against them.

 

I would also inform OFCOM and the OFT. You can also get the FOS involved as well.

 

Thank you so much, this is just what I need. I don't really want to give them my details, but if it puts an end to this I will. Court sounds like an idea, but we're all in poor health, so would have to think about it. I will update this thread and let you know what happens. Thanks again.

[renegadeimp]

Just be aware that you must put your foot down with rob sands. The rest of this outfit will ignore you completely and say you never contacted them. They have total disregard for the rules, which is why rob sands ( the compliance manager) is your go to man. be aware though that he does seem to take a while to answer letters, if at all, so you need to make strict timeframes for him to adhere to.

[Sharonoid]

Will do, thanks. I think I will forward the letter to the relevant authorities, and make him aware I am doing so. We just want them to stop!

[renegadeimp]

With MMF, you have to be persistant and be ready to go through with possible legal action. Thats why you need to exhaust every other avenue first.

[citizenB]

Have a word with their telephone provider - most phone numbers are recycled - it could possibly be that they have been given a number where the previous owner of it was in debt !

[Sharonoid]

Have a word with their telephone provider - most phone numbers are recycled - it could possibly be that they have been given a number where the previous owner of it was in debt !

 

Wow, never thought of that. Will write to them too. We will take this all the way, if that is what it takes.

 

I assumed that the number had been harvested through one of those silent calls, where if you answer, they know it's a valid number. Thanks for pointing this out. Terrible the lengths we are going to have to go to to stop this.

[renegadeimp]

Wow, never thought of that. Will write to them too. We will take this all the way, if that is what it takes.

 

I assumed that the number had been harvested through one of those silent calls, where if you answer, they know it's a valid number. Thanks for pointing this out. Terrible the lengths we are going to have to go to to stop this.

 

That is not allowed, and if theyve done that, theyd be in more trouble than they already are.