@npowerhelp Difficulty in getting NPower to transfer my account.

[rupertlssmith]

Hi,

 

I signed up with NPower, but shortly after changed my mind and went with Spark Energy, as they offered a better deal. The gas ended up with Spark, but NPower took control of the electricty account. This was pretty cheeky of them because they did send me a letter saying they knew I had gone for a different company, so just ignore their letters and the account will end up with Spark Energy.

 

This was now 1 year ago. I have had correspondence with NPower, and they admit they got it wrong, and also promise to transfer the account over to Spark Energy, which they have failed to do. In the meantime I am paying Spark Energy by direct debit and the account is way in credit, because I am not actually paying Spark Energy for electricity yet... I have kept good records of all of this,including meter readings and all the leters.

 

NPower sent me a voucher for £20 to appologise for taking so long, but I did not spend it, as I don't want to take anything from them which might indicate that I am in any way happy with the situation.

 

Its getting pretty boring phoning them up to hear their empty promises. NPower people keep coming round and asking to read my meters. I send them away empty handed.

 

What should I do? Time to write to the ombudsman?

 

Thanks for your help.

 

Rupert Smith

[Bazooka Boo]

http://www.ombudsman-services.org/complain-now-energy.html

 

Without a shadow of a doubt, get the ombudsman involved now, these jokers have had more than enough time to sort this out.

[citizenB]

Send Npower a final letter - to their Head/Registered office and marked as a Formal Complaint (send letter by tracked mail). Give them 2 weeks maximum to resolve this problem and if they dont then escalate your complaint to the Ombudsman.

 

£20.00 !! what an insult, it proves just how much concern they have with regards to customer service !